As the Store Manager, you will lead Cider's first-ever physical retail location, setting the standard for operational excellence, customer experience, and team leadership. This is a unique opportunity to be a key player in launching and establishing our brand in the U.S. market. You will manage day-to-day store operations, drive sales, and create an engaging environment that embodies Cider's mission and values.
Job Description:
Leadership & Team Management
Recruit, hire, train, and retain a high-performing store team.
Lead by example, fostering a culture of positivity, inclusivity, and collaboration.
Conduct regular coaching sessions, performance evaluations, and team meetings.
Customer Experience
Ensure the store delivers an exceptional and personalized shopping experience.
Actively engage with customers to understand their needs and represent the Cider brand.
Manage and resolve customer inquiries or complaints effectively and professionally.
Operations & Inventory Management
Oversee all store operations, including opening/closing procedures, cash handling, and security.
Ensure accurate inventory management, including receiving, stocking, and visual merchandising.
Maintain a clean, organized, and visually appealing store environment.
Sales & Performance
Drive store sales and achieve financial targets by analyzing key performance metrics (KPIs).
Develop and implement strategies to increase foot traffic, conversion rates, and customer loyalty.
Collaborate with the marketing team to plan and execute in-store promotions and events.
Reporting & Communication
Prepare and present regular sales and operational reports to senior management.
Act as a liaison between the corporate office and store team, providing feedback on customer insights and market trends.
Branding & Community Engagement
Act as a brand ambassador, ensuring the store reflects Cider's unique identity and values.
Collaborate with the marketing and social media teams to create shareable, on-brand in-store content.
Plan and host community-building events, such as styling workshops, influencer meet-ups, and pop-ups.
Build relationships with local influencers, bloggers, and other partners to enhance Cider's visibility in the NYC/Los Angeles market.
Social Media Integration
Encourage customers to engage with Cider on social media by creating Instagram-worthy moments in-store.
Monitor and share customer feedback from social channels to the corporate team.
Job Requirements:
3-5 years of retail management experience, preferably in fast fashion or lifestyle brands.
Proven ability to inspire and lead a team in a dynamic retail environment.
Strong understanding of retail operations, including POS systems, inventory management, and loss prevention.
Comfortable working in a fast-paced environment with a start-up mindset.
Familiarity with retail technology tools and social media platforms.
Passion for delivering outstanding customer experiences.
Excellent verbal and written communication skills. Chinese language skill is a plus.