Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
Minimum 2 - 5 years of technical experience
Preferred bachelor's degree in engineering discipline or related technical field
What softwares or technologies, will they need experience with?
Experience with Gateways and Connectivity of automated systems
Troubleshooting experience in electrical or mechanical systems
Basic understanding of PLC knowledge
Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.
Ability to analyze data
Experience working with Microsoft Office Suite and SAP
Preferred Experience:
Electrical background
Experience with Wireless connectivity
Responsibilities:
Provide first line contact for troubleshooting problems with water treatment equipment.
Diagnosis and troubleshoot issues and problems on Food & Beverage proprietary equipment.
Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.
Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program
Track phone calls and emailed support tickets using ticket tracking system-What ticketing system do you use? How many tickets a day Servicenow Typically 30-35 tickets a day.
Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.