We are searching for a BI Analyst II for our Stamford, CT-based telecommunications client. This role is responsible for supporting multiple internal customers by providing reporting, key requirement gathering, data analysis, and actionable recommendations across call, chat, outbound, IVR, and webapp events. The role also supports the Manager and Director of Business Intelligence in empowering business leaders with reliable, high-quality information that drives business opportunities and efficiencies.
Duties and Responsibilities
Provide advice and education in the usage and interpretation of business data relevant to the business unit
Communicate data nuances and insights to all levels of the company in a clear and concise manner
Instill best practices and assists users at all levels within the company on how to leverage BI capabilities for accurate reporting and analysis
Leverage knowledge of Business Intelligence capabilities and familiarity with business trends in identifying patterns, opportunities and threats
Work closely with business partners in gathering detailed business requirements, establishing business definitions, translating to technical requirements for development team and gaining approval
Create report mockups based on requirements and coordinates with technical team in finalizing design and receiving sign off
Support all scheduled and non-recurring information needs of the business users
Understand data elements in the warehouse at a very detailed grain to support any form of user needs from research to adhoc querying to managing large information projects
Query large datasets and tables comfortably to provide information requested by business users
Present data in a fashion that is easy to understand with proper documentation for successful user adoption
Create test plans and scenarios and conducts testing to ensure quality and requirements traceability to final deliverable
Understand and evaluates cross functional and system to system impacts of requirements and change requests
Liaison among the business, development and support teams to ensure solutions being developed meet or exceed business needs
Required Skills/Abilities
Advanced SQL skills
Experience uncovering, defining and writing up detailed business requirements from stakeholders
Proven experience and passion for leveraging data to drive business impact
Strong communication skills and ability to speak to large groups with excellent presentation skills
Ability to perform critical thinking in data analysis with advanced analytical skills
Ability to work independently with minimal guidance, prioritize and organize effectively and manage multiple projects/assignments
Ability to understand complex business processes, rules and gain business acumen to become subject matter expert Nice to Have Skills
Dashboarding experience
Experience with reporting/Business Intelligence tools (MicroStrategy, AWS, Redshift)
You MUST be willing to come on-site to Stamford, CT 4 days a week.