Swoon is hiring a Collections Specialist for our top client in IL!
6 month contract with strong potential to extend/ convert
If local to Naperville, on site 2x/month, if not fully remote
Benefits available: Medical/Dental/Vision
Looking to hire ASAP
Who is the client I would be working with?
A leading financial company ranking 16th in largest total assets for commercial banking providing a combination of sector expertise, local knowledge and mid-market focus throughout the U.S. and provides a broad range of personal banking products and solutions through over 650 branches
What will I be doing in this role?
Delivers exceptional customer service that builds trust through expertise, responsive service and support.
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Develops and maintains long-term, profitable relationships and expands share of wallet.
Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.
Handles incoming calls in an informed, professional, and efficient manner.
What is required?
2+ years experience in banking or collections
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area