The General Manager is responsible for ensuring smooth and efficient store operations by leading a team dedicated to delivering high-quality products and exceptional customer service. Key responsibilities include managing daily staff schedules, overseeing performance, and fostering a positive and motivating work environment. The manager takes a hands-on approach, overseeing inventory ordering, stock management, and equipment maintenance. They ensure full compliance with health and safety regulations, promptly address customer concerns, and monitor financial performance, including sales targets and cost control. This role requires a proactive leader who can seamlessly balance team management with operational efficiency to meet business objectives and drive store success.
What You Will Do:
Recruit, hire, train, and supervise store staff to maintain excellent service and operational standards.
Create and manage employee schedules to ensure adequate coverage during peak and off-peak hours.
Monitor staff performance, provide feedback, and implement corrective actions or coaching as needed.
Oversee daily operations, including opening and closing procedures, cash handling, and financial reporting.
Manage inventory by tracking stock levels, placing orders, and reducing waste or overstock.
Ensure compliance with health, safety, and sanitation regulations, maintaining a clean and organized store environment.
Handle customer inquiries, complaints, and feedback, ensuring prompt resolution to enhance customer satisfaction.
Lead team meetings to communicate goals, updates, and promotions while fostering a positive team culture.
Analyze sales data to monitor performance and identify opportunities to increase revenue.
Ensure all equipment is functional, and coordinate maintenance or repairs as necessary.
Collaborate with the corporate team or owners to implement marketing strategies and meet business objectives.
Develop and enforce store policies and procedures to ensure consistency and accountability.
What You Will Bring:
Proven experience as a store manager or in a similar leadership role in the food & beverage industry, preferably in a boba tea or café setting.
Strong leadership and team management skills with the ability to motivate and mentor staff.
Excellent customer service skills and the ability to handle customer inquiries or complaints professionally and efficiently.
Hands-on experience with food and beverage preparation, especially in a fast-paced environment.
Solid understanding of inventory management, financial reporting, and cost control.
Ability to develop and implement operational procedures, policies, and best practices.
Knowledge of health, safety, and sanitation standards, with a commitment to maintaining a clean and safe environment.
Excellent time management and organizational skills to balance daily operations and staff supervision.
Strong communication and interpersonal skills to effectively interact with staff and customers.
Ability to work flexible hours, including weekends and holidays, as needed.
Proficiency with point-of-sale (POS) systems and basic computer software.
High school diploma or equivalent; additional managerial or culinary certifications are a plus.