Do you want to help shape the future of retail? Here's a thought-how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are Smartech Retail Group-a destination for innovation at the world's best department stores. We let people discover, try, and play with the latest innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?
As the Store Director at Smartech, you will lead the New York store's operations, driving sales, ensuring operational excellence, and fostering a high-performing, customer-focused team. You'll oversee the customer journey, build strong relationships, and collaborate with senior leadership to exceed strategic goals.
Key Responsibilities:
Leadership and Team Development:
Inspire, mentor, and lead a high-performing team, ensuring seamless collaboration among Store Managers and floor staff.
Support recruitment, onboarding, and training to build a knowledgeable and customer-focused team.
Sales and Commercial Strategy:
Develop and implement sales strategies to achieve growth and surpass store targets.
Create and execute commercial plans to enhance store performance and meet business objectives.
Customer Experience:
Elevate the in-store customer journey by creating engaging and immersive experiences.
Build long-term customer relationships, fostering loyalty through personalized service and innovative engagement strategies.
Operational Efficiency:
Oversee day-to-day store operations, including inventory management, compliance with safety standards, and adherence to brand guidelines.
Optimize shift schedules and team positioning based on store traffic, seasonal trends, and local events.
Performance Management:
Monitor and analyze sales metrics and KPIs, identifying areas for improvement and implementing strategies to optimize results.
Requirements and Preferences:
Experience: 7+ years in retail management, with a preference for luxury or tech-focused environments.
Sales Leadership: Demonstrated success in leading teams to exceed sales goals and KPIs.
Customer Focus: Exceptional relationship-building skills, with a focus on creating outstanding customer experiences.
Communication Skills: Strong verbal and interpersonal skills for effective team and stakeholder communication.
Adaptability: Proven ability to thrive in a fast-paced, dynamic retail environment.
Tech Savvy: Familiarity with technology products and a passion for innovation is a plus.