Since Mod + Jo's launch in 2016 with a small collection of handcrafted jewelry, we have always stood for approachable accessories that leave women feeling confident and empowered. Today, the brand has a national presence and a Dallas-based studio, with its first brick-and-mortar located in the Bishop Arts District. Cultivating confidence through femininity, thoughtful details, and a modern, sophisticated energy - Mod + Jo's founding principles define a unique style synonymous with joy. Under the vision of founder Jordan Flynn, the brand continues to celebrate confident women with a bold spirit.
We seek to provide jobs where people can feel comfortable, empowered, and can be themselves. Where we can work hard, go home, and not have to take the burden of work home with us - we've nested in a welcoming and inspiring space in the Bishop Arts District of Dallas and have set out to provide important full-time benefits, breathing room for personal and professional growth, and where there is a culture of kindness and inclusivity.
We seek a skilled and dynamic Assistant Retail Manager to oversee Mod + Jo's new West Bend store as we enter the Fort Worth retail market that will oversee operations and lead a team of dedicated stylists. As the Assistant Retail Manager, you will be responsible for ensuring exceptional customer service, maintaining high morale among staff, handling client escalations, managing inventory restocks, and overseeing merchandising efforts. This role requires strong leadership abilities, excellent communication skills, and a passion for the retail industry.
Responsibilities:
Sales:
Support the development of store business strategies, as defined by the Store- and Operations-Manager
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
Review weekly and monthly sales and product performance data taking action to improve sales performance
Recognize and recommend changes to improve product performance where possible
Improve sales performance of the team through feedback, coaching and training alongside the Retail Manager
Review space productivity data and take action to maximize productivity and sales performance
Gather insights from customers and provide feedback to headquarters
Support in-store marketing and promotional initiatives at a high standard and communicate cross functionally
Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
Promptly respond to and escalate any customer complaints.
Leadership:
Assist the Store Manager in coaching and developing a service-minded and high performing team
Assist in the hiring process for key team members in your store
Build and promote strong collaborative relationships between and your team members
Clearly communicate expected standards and demonstrate desired behaviors, while always leading by example
Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
Embed the Mod + Jo values into the team's daily activities
Monitor team compliance with Mod + Jo policies and procedures
Operations:
Supporting maintenance of visual and operational standards with the leadership team
Assist with the store scheduling to support great customer experience
Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with headquarters where appropriate
Communicate all office and cleaning supply inventory needs with headquarters
Manage team to prepare for and conduct stock-takes in a timely and effective manner
Report any issues within the store to the Store Manager including maintenance, cleaning and safety issues.
Manage security of store, raising all issues to Store Manager and Headquarters
What you'll bring to the team:
Experience as a leader in retail, sales and customer service
Understanding of local market challenges and requirements relevant to new store openings
A desire to deliver exceptional customer service
Demonstrated understanding of service excellence in a consumer environment
Excellent communication skills
Tactical thinking
You stay current and are on top of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need
Qualifications:
Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
Proven experience as an Assistant Retail Manager or similar role, preferably in the fashion or jewelry industry.
Strong leadership and team management skills.
Excellent interpersonal and communication abilities.
A customer-centric mindset with a passion for providing outstanding service.
Strong analytical and problem-solving skills.
Proficient in inventory management software and point-of-sale (POS) systems.
Flexibility to work weekends and holidays as required.
Deep local knowledge and informed of trends in retail.
Desire to work in a fast paced, entrepreneurial environment -you understand the importance of experimentation and iteration.
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Benefits at Mod + Jo:
Competitive hourly pay + quarterly commission based on retail sales goal achievements
Health benefits (including visions and dental)
401k plan + company matching
80hr PTO
Maternity/Paternity leave program
Opportunities for professional growth within the company