Responsible for handling front office reception and administration duties, including greeting guests answering phones, handling company inquiries, and sorting and distributing mail.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s) •
Answer phones and direct calls professionally and efficiently.
Route calls to specific people.
Answer inquiries about company.
Greet visitors warmly and make sure they are comfortable.
Call persons waiting for visitor.
Schedule meetings and conference rooms.
Ensure the reception area is tidy.
Coordinate mail flow in and out of the office.
Coordinate office activities.
Handle phone calls from people calling in sick.
Gather personal and insurance information.
Hand out employee applications.
Arrange appointments.
Send email and faxes.
Collect and distribute parcels and other mail.
Perform weekly hour-keeping, filing, and clerical duties.
Take and relay messages.
POSITION QUALIFICATIONS
Competency Statement(s) •Accountability - Ability to accept responsibility and account for his/her actions. •Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. •Detail Oriented - Ability to pay attention to the minute details of a project or task. •Friendly - Ability to exhibit a cheerful demeanor toward others. •Initiative - Ability to make decisions or take actions to solve a problem or reach a goal. •Organized - Possessing the trait of being organized or following a systematic method of performing a task. •Reliability - The trait of being dependable and trustworthy.
SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED): Required
Experience:
1 plus years of experience in Communication and/or receptionist
Computer Skills:
Microsoft Word and Excel
Other Requirements:
Must have excellent communication skills, both verbal and written. Must be detail oriented, assertive, and have hire standards of professionalism. Preferences given to candidates with bilingual abilities.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Stand
O
Walk
O
Sit
C
Manually Manipulate
N
Reach Outward
N
Reach Above Shoulder
N
Climb
N
Crawl
N
Squat or Kneel
N
Bend
N
Grasp
N
Speak
C
10 lbs or less
O
11-20 lbs.
N
21-50 lbs.
N
51-100 lbs.
N
Over 100 lbs.
N
Push/Pull
12 lbs. or less
O
13-25 lbs.
N
26-40 lbs.
N
41-100 lbs.
N
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.