This position requires a minimum of 5 days of office presence per week and is only available at the posted location(s). No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
This individual will be a pivotal force in revolutionizing our business-to-business contact center. We are harnessing the power of generative artificial intelligence (GAI) to drive digital containment and elevate the customer experience. As a key player in this transformative, multi-year initiative, the individual will collaborate closely with various teams in a matrix management role, ensuring seamless partnership and alignment. The day-to-day activities include participating in multiple solution development discussions and engaging with our service integrator and internal teams.
Key Roles and Responsibilities:
Specifies the components and their interactions that comprise the End-to-End Integrated Architecture including:
Work with customers, stakeholders, and development teams to define high-level solution;
Determine the primary components and subsystems and analyze technical trade-offs;
Identify interfaces and collaborations between them, define higher-level functional Nonfunctional Requirements NFRs;
Defines a shared technical and architectural vision focused on creating technical alignment for the full Solution rather than concerns for specific components;
Work with portfolio stakeholders, customers,
Enterprise Architects,
System Engineers and development teams to align the architectural direction;
Establish incremental implementation strategy and technical foundation for the architectural runway;
Abstraction and generalization to preserve architectural flexibility;
Ensure that common technology, design practices, and infrastructure are used when applicable; and
Facilitate the reuse of code, components, and proven patterns; Influence common modeling, design, and coding practices.
Job Contribution:
Senior level technical expertise.
Deep technical knowledge and subject matter expert on ATT technologies and Contact Centers desired.
Education:
Preferred Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; or equivalent experience.
Experience:
Requires 5-8 years experience.
B2B Contact Center experience
Prior execution of large transformation efforts.
Experience with Artificial Intelligence (AI) and GAI technologies.
Solution development for large, complex environments.
Specific experience with Google CCAI and Genesys
Technical Career Pathway (TCP) role.
Supervisory:
No.
Our Lead Solution Architecture, earn between $128,400 - $192,600. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours: 40
Time Type: Regular
Location: Atlanta, Georgia
Salary Range: $128,400.00 - $215,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.