Sr. Administrative Assistant at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


Budgeted replacement for Desiree Brown



Job Summary
The BWPO Senior Administrative Assistant provides administrative support to the Division of General Obstetrics and Gynecology Specialists. The position requires advanced administrative skills and experience in Outlook calendar management, word processing, Excel spreadsheets, , presentation preparation via Powerpoint. The candidate should possess a high degree of organization, the ability to prioritize assignments, respond to inquiries in a timely manner, follow up and communicate on outstanding issues. Administrative Assistant utilizes an enormous amount of judgment and discretion in dealing with confidential and sensitive matters and in screening and handling certain routine and administrative functions on behalf of the Division of General Obstetrics and Gynecology Specialists.



Qualifications



PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.


• Provide routine and more complex administrative support such as: typing memos and letters, answering telephones, taking and distributing messages, sending messages on behalf of the providers you are covering.


• Types all correspondence and division meeting minutes, etc


• Responsible for managing schedules for division providers including clinic schedules, OR schedules and L&D schedules and updating Qgenda for providers


• Responsible for answering and screening incoming telephone calls and inquiries, taking appropriate messages and making proper referrals.


• Coordinate calendars and meetings including: calendars for assigned physicians, managing meeting invites, travel arrangements, refreshments, or events for division.


• Typing and disseminating meeting minutes as directed.

• Work on division projects, coordinate work, take initiative using all available resources, follow through

on issues when needed, apply knowledge as appropriate with little direction from Supervisor.

• Work independently with the ability to create more advanced material.


• Meet with division providers regularly to go over schedules and outstanding follow up issues


• Assist with special projects as directed.


• Provide cross coverage as needed


• Follow HIPAA guidelines for the management of patient privacy and confidentiality.


• Other duties, as assigned.


• See Addendum B for specific job details.

QUALIFICATIONS:




Level of education required:

• Minimum of a high school diploma or GED.

Work experience required:

• Minimum two years applicable work experience required.


• Some additional training in office systems or other post high school education preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:




Technical skills required:

• Knowledge of practice operations and standards.


• Understanding of procedures including filing, copying, scanning, printing, and faxing.


• Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.


• Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.


• Verbal skills: Ability to interpret information as appropriate; answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

Organization Skills :

• Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.

System Skills :

• Advanced computer skills. Ability to use all applicable applications at highest competency level.

• Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.


• Advanced understanding and use of medical terminology.

Additional Job Details (if applicable)


Default Add'l Job Description



Remote Type


Hybrid



Work Location


45 Francis Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now