Consumer Loan Officer, 4700 Montgomery NE, Bilingual Preferred at Rio Grande Credit Union in Albuquerque, New Mexico

Job Description:

Job Title: Consumer Loan Officer

Department: Consumer Lending

Location: 4700 Montgomery NE

Reports To: Consumer Lending Manager

FLSA Status: Non-Exempt

Grade: 8

Summary

The Consumer Loan Officer will help members realize their financial dreams through excellent member service and consumer lending.

Essential Duties and Responsibilities

• Conduct member consumer lending in a strong sales and service environment that will foster long-term financial relationships with our membership and promote loan growth
• Review pipeline applications and conduct queue management to maximize production, meet stated service quality and production levels, and treat all inter-departmental and member referrals as a high priority
• Assure high quality service and delivery by providing excellent member service and product knowledge
• Demonstrate teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Always demonstrate a positive member service focus. Maintain a professional and friendly manner when contacting members, co-workers, and guests directly. Consistent usage of the members name during contact and always thanking them for their business.
• Works to develop strong relationships with members to ensure continued financial partnerships.
• Answer incoming phone and video calls and directly assist members with all consumer lending requests in a timely and professional manner.
• Continue to develop a strong knowledge of regulations, procedures, and compliance as it applies to member service and loans including BSA, Red Flags, UDAAP, Lending Policies, and Lending Matrixes.
• Performs functions necessary relative to consumer lending, including data input and loan funding
• Perform, prepare, and obtain all necessary verification and documentation for products and services, and obtain any other documentation relevant to lending file.
• Ensures accuracy in responding to member requests the first time.
• Maintain knowledge of and can successfully handle various materials and products such as, but not limited to, consumer loan applications, title work, MMP and GAP policies, and debt cancellation.
• Serves as a point of contact and subject matter expert with staff from all branches and other departments as needed and ensures account-monitoring standards are provided.
• Troubleshoots and/or escalates complex issues to supervisor/manager or appropriate business owners, while exercising independent judgement and decision-making
• Actively participates in credit union-wide projects and/or committees.
• Work in conjunction with management to minimize findings from various internal and external quality control, auditors, and examiners.
• Knowledge of Credit Union security procedures; immediately notifies supervisor/manager of any irregularities.
• Dispose of obsolete files in accordance with established retention schedule or legal requirements.
• Properly update all necessary CIP information in the core processor for prime and joint members and customers on all accounts for all transactions.
• Report all suspicious activity to the BSA Officer or the BSA Specialist
• Other duties as assigned by department supervisor and manager, Senior Management, and President/CEO
• Ensures that individual quarterly goals are met as outlined in the incentive plan and monthly scorecard.
• Review all loan applications for Red Flags according to BSA and Identity Theft Red Flag procedures.
• Report all suspicious activity to the Risk Management department via the compliance group email.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Managing Performance - The ability to take responsibility for one’s own performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Organizational Support-Loans - Follows policies and procedures; Supports organization's goals and values; Ensures that loans are processed in accordance with the credit union's policies and procedures.

Quantity - Meets productivity standards; Strives to increase productivity; Completes work in timely manner; Works quickly.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Education and/or Experience

Experience - 6 months to 2 years related experience

Education - 2-year college degree or completion of a specialized course of study OR 2 years related experience

Language Skills

Ability to write reports, business correspondence, and procedure manuals such as Standard Operating Manuals (SOPs). Ability to effectively present information and respond to questions from groups of managers, clients, members, and the general public. Must be able to read and write using the English language.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, amortizations, proportions, percentages, cash flow, net present values, and depreciation. Ability to apply concepts of basic algebra and arithmetic.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete and flexible variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have working knowledge of Microsoft Office products

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environme­­nt characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. Work is performed primarily by computer at a desk.

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