Applications Analyst III, 4700 Montgomery NE, In-Office at Rio Grande Credit Union in Albuquerque, New Mexico

Job Description:

Job Title: Applications Analyst III

Department: Business System Support

Reports To: AVP of Business Systems

FLSA Status: Exempt

Grade: 12

Summary

The Applications Analyst III is responsible for the oversight of Episys projects, including planning, testing, enforcement of project schedules, appropriate communication to all stakeholders, and execution of project work plans. Serves as liaison between the project teams, vendors and management. Serves as administrator for multiple business applications.

Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and trainings as dictated by their manager.

• Administers multiple core business applications
• Identifies areas of opportunity to increase productivity company wide.
• Works with management in using the system’s capabilities to efficiently operate within the assigned application software system.
• Improves operational processes by utilizing tools provided by the vendors.
• Analyzes existing or potential programs for enhancements requests.
• Oversees all aspects of Episys projects to include due diligence, initiation, planning, execution, and closing stages.
• Writes user and technical documents for assigned applications/modules/workflows.
• Responsible for preparing and executing project plans on approved projects. Review project plans and milestones to ensure project plans are being followed on a timely basis and deliverables are met. Manages the process and team to accomplish goals.
• In cooperation with the end user, test applications to assure accuracy, integrity, interoperability, and completeness to achieve desired results.

Database and Core Duties

• Test programs, correct errors and make necessary modifications; develop methods for integrating different products
• Assist with Episys database maintenance schedules and updates to the software provided by Symitar/MDT
• Works as liaison between RGCU and our service bureau for ticket resolution
• Develops enhancements and reports utilizing PowerOn, SQL, and Crystal reporting
• Develop workflow automation utilizing OpCon

Application Duties

• Work closely with Project Manager, project sponsor, application owners, IT, and business analysts
• Serve as administrator for multiple enterprise software solutions including, but not limited to Symitar, Synergy, FICS, and NCR
• Develop application goals
• Identify and resolve application issues
• Continually tune applications and code to enhance performance on existing databases and applications
• Explore ways to utilize the capabilities of our current applications to enhance the user experience for our employees and members.
• Work directly with vendors and business analysts to complete upgrades and enhancements
• Help to identify opportunities to improve processes

Member Service

• Come to work every day with a member focused ,passionate, and dedicated mindset
• Approach every member situation from a caring, helpful, and openminded position
• Proactively approach issues and offer creative solutions that will make doing business with RGCU easier
• Assists in any other areas as directed by the AVP of Business Systems, Senior Management and/or President/CEO.
• Report all suspicious activity to the Risk Management department via the compliance group email

Supervisory Responsibilities

This position has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical 1 - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedure.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Innovation and Change - Initiates change when necessary. Takes action quickly to correct or prevent problems. Generates ideas and creative solutions. Shows enthusiasm for new ideas, programs, and procedures.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Experience- 2 to 5 years related experience.

Preferred Experience- 4+ years with Symitar, Synergy, Image Retrieval, Meridian Link, Access Digital, NCR ITMs, and SMA Opcon, CFM, FICS, Fedline, DocDownload, Temenos, Wycom

Education- 4-year degree or completion of a specialized course of study OR 5 years of related experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge in Symitar's, Synergy, Image Retrieval, Meridian Link, Access Digital, NCR ITMs, and SMA Opcon, CFM, FICS, Fedline, DocDownload, Temenos, Wycom; Microsoft software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

The work environme­­nt characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Rio Grande Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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