Job Description:
About 3E:We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.Are you ready to shape the future? Come join us!
About the Job:Are you passionate about helping customers thrive and building long-lasting relationships? Join us as a Customer Success Manager (CSM) and make a real impact by guiding clients through their journey with our 3E products. While we prefer candidates based near our Canton, OH office, we're open to fully remote talent located in the Eastern or Central time zones.
What You'll Do
- Own the onboarding process and help customers hit the ground running.
- Build strong relationships by understanding client goals and aligning our solutions to meet them.
- Collaborate with internal teams to ensure smooth implementation and address customer needs.
- Monitor customer progress, track success metrics, and identify opportunities for growth.
- Share product insights, industry trends, and best practices with customers.
What Makes You a Great Fit
- A bachelor's degree or equivalent practical experience with at least 3–5 years of experience in customer success, project management, or related field (B2B SaaS experience preferred).
- Brings expertise in metrics tracking, CRM systems (like Salesforce or HubSpot), and project coordination.
- Has proven project management skills, including task planning, delegation, and process improvement.
- Excels in customer-facing roles, problem-solving, and juggling multiple projects.
- Highly organized and detail-oriented with strong time management skills.
- Has excellent communication, organizational, and tech-savvy skills.
- Travel: Up to 20%
Why You'll Love It Here
- Be part of a team that values customer success as much as you do.
- Work in a collaborative, dynamic environment where your ideas matter.
- Enjoy opportunities for professional growth and occasional travel to connect with clients.
Our US Benefits Include:Health, dental, and vision insuranceLife insurance and disability coverageGenerous PTO accrual and paid parental leave401(k) plan with company matchingEmployee assistance programVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Disclosures:3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to recruiting@hr.3eco.com
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice
Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.
PI259718440
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