Standard Resource Support Associate at Avangrid in Orange, Connecticut

Job Description:

POSITION - Union: Standard Resource Support Associate



NUMBER OF OPENINGS AVAILABLE: 1



LOCATION: CT - Orange - 100 Marsh Hill Rd



DUTIES:

• Perform diversified duties requiring the application of various procedures and guide-lines and the use of several types of software, forms, and records.


• Analyze service orders and other documentation (electronic and hard copy) to maximize the productivity of field technicians and overhead crews.


• Perform routing and dispatching functions associated with the Field Automation System, ensuring the equal distribution of work to field technicians.


• Schedule or reschedule field work, services and/or appointments with customers in response to changing work priorities.


• Process and follow-up on customer requests for electrical services.


• Provide Overhead Line Coaching, Customer Solution Field Technicians, System Operators, Customer Service Reps and others with specific information regarding the completion of service work, Works-in progress.


• Perform system operations in SAP/FA such as coding, updating, verifying, comparing, calculating, maintain customer and meter records, resolution of on-line generated edits, answer telephones, radio dispatching, use of PC to transmit data and various administrative duties as directed by leaders, supervisors and other employees.


• Work on under/over billing errors, switched meters, or corrections with supporting departments or resources.


• Perform updates to customer accounts based on information provided by the Network Meter Reading system or manual reads.


• Maintain files and updating customer keys or access information as required.


• Assist in the training of personnel.


• Exercise judgment and make decisions to determine appropriate response and actions within limits of accepted and standard practices or procedures.


• Professional judgment and interaction required in dealing with but not limited to customers, contractors, landlords, inspectors and other agencies.


• Referring and utilizing departmental files, records, data and follows Company policies in transmitting data or handling information.


• Maintain files for works-in-progress to avoid unnecessary delay of work and process incoming and outgoing mail from the Client Relations Center.


• Receive calls and/or coordinate activities with Customer Field Representatives, contractors, customers and inspectors, reporting on the status of the job request.


• Must be able to complete all paperwork associated with Standard or Custom Solutions, temporary and all demolition orders which include but are not limited to billable work orders, receiving, logging and processing checks for temporary services, construction agreements, release sheets, demolition letters etc.


• Must have knowledge of overhead and underground systems, including the Standard Solutions and Custom Solution operations.


• Support the activities throughout Standard Field; including Meter engineering, RMS and Meter test.


• Actively support and assist team members to achieve business unit's metric.


• Work hours determined by the company to meet customer and Company needs including weekend, extended, holiday, emergency and off schedule hours.


• May be required to perform other duties as workload fluctuates.


• Observe all company policies, operating procedures, guidelines, safety rules and regulations.

REQUIREMENTS




Education:

• Ability to operate PC and related equipment including and not limited to the use of word processing and spreadsheets.


• Ability to learn SAP, Field Automation dispatching and scheduling, STORMS, reporting tools and other supporting applications.


• Knowledge of processing and following-up on customer requests for services including meter orders, overhead and underground service orders, credit and other customer orders originating in the Customer Relations Center.

Experience:

• Over 1 year up to and including 3 years

Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables



Job Posting End Date:

February-9-2025 Apply Now