Governance Manager at Popular Bank in San Juan, Puerto Rico

Job Description:

Position Title: Governance Manager

Date: Jan 10, 2025

Location: San Juan, PR

Company: Popular Bank

Job Type

Full time

General Description

Design, implementation and maintenance of a Fraud Governance Program for Popular, including risk assessment processes and the annual evaluation of sufficiency of controls in place to prevent and detect fraud within the organization as required by SOX; ownership and oversight of Identity Theft Prevention related policies and procedures; aiding in identifying and evaluating regulatory change management processes for applicable Cyber, Data Privacy and Fraud related regulations; assist in the creation and/or review of certain documentation required for significant incidents, as well as support in the establishment of a framework and/or strategy to meet objectives of certain special projects related to applicable standards and regulations. Research best practices and analyze applicable laws, as well as regulatory expectations for the establishment of a formal oversight program that considers fraud risk across the corporation. Consolidate key policies and procedures under a Fraud Program must consider audit recommendations and the dependencies or necessary interaction with other risk oversight governing bodies and committees across the Bank.

Lead a team of fraud and cyber compliance professionals to formalize Policies and Procedures necessary to ensure Popular has an appropriate oversight over fraud risk across the corporation. Focus on the establishment and management of a first line of defense processes to support the fraud prevention operation in the execution of delegated controls, as well as supporting the regulatory change management processes in fraud, cyber and data privacy.

Essential Duties and Responsibilities

• Formalize and oversee a Fraud Risk Management Program (Program) that is properly documented, delegated and accessible with clear roles and responsibilities. The Program should:
  • Include the necessary policies, processes, personnel, and control systems to effectively identify, measure, monitor, and control fraud risk consistent with the Bank’s size, complexity, and risk profile.
• Incorporate the development of a more comprehensive enterprise fraud risk assessment process to help management determine appropriate prioritization of initiatives across the organization to mitigate fraud risk. This includes risk assessments contemplated under the New Products, new applications and any required for any mergers and acquisition activities.
• Support fraud operational area and business units in performing risk analyses of their different processes and the identification of key risks and controls, as well as action plans to address any gaps and identified opportunities to improve and strengthen the control environment.
• Support in ensuring Identity Theft Prevention processes and guidelines are updated and in place continuously working as intended, to ensure compliance with applicable rules and regulations, in collaboration with the Corporate Legal Division and Regulatory & Financial Compliance Divisions. The role should ensure that:
  • The Identity Theft Prevention Program and related procedures are updated to consider regulatory requirements and guidelines and provide sound internal controls.
  • Ensure the Identity Theft Prevention Program has adequate coverage to include the banks as well as any subsidiaries and affiliates of the Corporation.
  • Define Roles and Responsibilities to comply with the Identity Theft Prevention Program, and communicate to impacted and responsible units to ensure all are aware of their roles and responsibilities in complying with the program.

Essential Duties and Responsibilities (cont.)

• Lead efforts to establish formal escalation protocols based on key performance indicators that help monitor fraud risk trends with clear communication guidelines. Ensure issues and trends are escalated and communicated consistently to relevant parties when thresholds are met, or results fall outside of expected levels.
• Establish processes to document the risk appetite across business lines and lead efforts to revise and/or establish new metrics to monitor key fraud trends and risks. Monitoring of KPI’s should include clear escalation guidelines to business lines, senior management, and risk committees, as necessary.
• Oversee escalation processes and support other business units within the Fraud Prevention Division in reporting responsibilities to the Operational Risk Committee and other governing bodies as needed.
• Assist in the review of or in the creation of the unit or division’s policies, procedures and/or programs, or in determining the need for a new or revised policy, procedure and/or program, and the conceptualization of the same for all Corporate Security Group areas.
• Support the incident management processes for both Cyber and Fraud, and related documentation. Assist in the creation and/or review of certain documentation required for significant incidents that may be considered material incidents under the SEC cybersecurity rule. ?
• Promote a strong control culture and awareness of operational losses and controls across Popular.

Essential Duties and Responsibilities (cont.)

• Provide guidance in the execution of Risk Control Self-Assessments (RCSAs).
• Advise and support the business lines in operational risk identification as well as control environment strength/weakness and establishing action plan to address and escalate issues and findings to appropriate stakeholders.
• Conduct awareness efforts as necessary to ensure adequate knowledge within the Fraud Prevention operational units of key Policies and Fraud Prevention Program, when formally established.
• Collaborate in preparing and providing information and materials required for Operational Risk Committee, Risk Management Committee, and the Senior Management Team and Executives as needed.
• Provide guidance on how to comply with applicable regulations, standards and other requirements related to Cyber, Data Privacy and Fraud.

Education

Bachelor's Degree in Business AdministrationBachelor's Degree from an accredited University/College in related fields or Industrial Engineering

Experience

Three (3) years of experience in operational risk or related experience.

Knowledge, Skills and Abilities (KSA's)

• Supervisory Skills: Communicate effectively with colleagues and staff, coach, and mentor. Demonstrate ability to lead the work of others.
• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management. Ability to integrate business acumen into communications, presentations, and negotiations. Ability to manage highly restrictive and confidential information.
• Strong technical acumen: knowledge in analyzing, designing, and implementing Digital Banking initiatives. Technology driven – ability to balance the needs of the business against stated regulations requirements and controls.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

Knowledge, Skills and Abilities (KSA's cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. Ability to work in a high priority environment. Effective people skills to lead and coach the depth and breadth of Units’ programs while strategizing and implementing new solutions through partnering with corporate-wide teams.
• Analytical skills: Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Exceptional analytical, collaboration and problem-solving skills. Collects, research and complements data; ability to break down complex questions / data into well-structured analyses and synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong critical thinking and problem-solving capabilities; quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MS Office 365 (MS Project, PowerPoint, Excel, Word, and Visio). Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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