Sr. Operations Manager - Gallatin at Gap Inc. in GALLATIN, Tennessee

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role, you will be responsible for meeting the people, cost, and service metrics while driving strategic and tactical direction for a distribution campus within the organization. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.

What You'll Do

• Drive accountability and standardized best practices and leverages support functions to optimize operational performance while meeting budgeted goals


• Ability to enhance our working together platform by driving performance through a high performing team to engage our employees


• Demonstrate ability to facilitate change and directional shifts; with the ability to make decisions and act without having all information available


• Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions


• Execute innovative and prompt decision making to achieve improvements to operations through relevant market or customer insights and by listening to employees

Who You Are

• Strong analytical skills, including ability to review data/processes and independently determine/implement solutions while driving distribution practices


• Ability to use rigorous logic and methods to solve problems with effective solutions, an aptitude for critical thinking


• Strong communication and interpersonal skills, including the ability to build constructive and effective relationships with a broad and diverse group of business partners


• Understanding of Financial and Business Acumen to evaluate financial and business indicators and translate data into actionable information to drive results; proficiency in retail metrics


• Ability to build and sustain culture through the collaboration with team and/or business partners

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• 
  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.



US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.