Senior Dispatch Communications Supervisor at The Ohio State University in Columbus, Ohio

Job Description:

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Job Title:Senior Dispatch Communications SupervisorDepartment:Administration and Planning | DPS Communication and Central Alarm Center

Under general direction from the Communications Center Director, provides day-to-day direction and supervision of Communications Supervisors on all assigned shifts and assists in the planning and managing of the day-to-day operations of the Communications Center. Serves as a working supervisor handling 911 calls or alarm center functions as needed. Supervisory responsibilities include collaborating with assigned shift supervisors to ensure staffing level meets or exceeds minimum coverage requirements, overseeing Communications Center operations during assigned shift and as needed during the Communications Center Director's absence. Also assists with recruitment, selection and training of communication officers.Appropriately handles a wide variety of routine and complex complaints and emergency situations and preparing daily briefing materials for all sections of the Division and coordinates daily briefings for communications staff. Work is performed under the general supervision of the Communications Center Director, from whom the incumbent receives general policy guidance and instruction.

Minimum Experience and Education:

Bachelor's degree or equivalent experience required that provides the applicant with the knowledge, skills and ability required to successfully perform the duties of the position. Minimum of five years of progressively responsible emergency communications dispatching experience in a comparable public safety-dispatching center required. Two years of relevant experience in a supervisory capacity successfully performing progressively increased responsibilities required. Relevant two-year degree or bachelor's degree desired; Or any equivalent combination of education and experience that

provides the applicant with the knowledge, skills and ability required to successfully perform the duties of the position. Experience with state laws and regulations regarding Communication Center activities is required. Minimum five years of experience with CAD, E911, Law Enforcement Automated Data System (LEADS), and other security technology equipment is required. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and an ability to successfully supervise, motivate, mentor, train and evaluate assigned staff is desired.

Upon completion of the probationary period the selected candidate must be able to demonstrate qualifications and knowledge of:

• Techniques, procedures and methods used in the operations of a public safety communications.


• Computer aided dispatch (CAD), enhanced 9‐1‐1 equipment, Video Surveillance, Alarm, and Mass Notification systems.

• Have general knowledge of the Ohio State University campus geography and locations of highways, main streets and buildings.


• Demonstrate effective interpersonal communication methods and techniques, including conflict resolution and general mediation techniques.


• Apply a high level of initiative, discretion, and judgment in accomplishing the work.


• Perform work under stressful or emotional conditions.

Unusual Working Condition(s):

Subject to 24‐hour call in. May work any assigned shift, including days, evenings, nights, or swing shifts.

May work weekends and holidays. Required to work all home football games and other significant campus events. This position is identified as an Essential position, whose presence is required regardless of the existence of an emergency condition, and whose absence from duty could endanger the safety and well‐being of the campus population and/or physical plant.

Additional Information:

Function: Security

Sub-Function: Dispatch Communications

Career Band: People Leader - Managerial

Level: M2

Location:Blankenship Hall (0360)Position Type:RegularScheduled Hours:40
Shift:Rotating Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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