Supervisor, Sales Operations at Thermo Fisher Scientific in Durham, North Carolina

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Office



Job Description



The Supervisor, Sales Operations will lead the Production Chemicals and Services business, product and customer data management, standardize Request-For-Proposals (RFP) process, and builds customer quarterly business review presentations to support Sales. They will build quality processes for accurate data entry of customer information for item setup into PCS ERP system and will work with Product Management to enter customer pricing or price increases that may happen yearly or through the year.



How you will make an impact:



The successful candidate will demonstrate a passion for continuous process improvement and the lead for the department using quantitative metrics. This role is crucial to creating a special customer experience and enhancing salesperson effectiveness. We are seeking an inspirational leader who can bring the best qualities out in their team.



What you will do:

• Perform PCS new material item setup for single data entry or mass upload that defines the item number and requirements.


• Document / train department employees on processes within PCS Quality system


• Achieve 95% FTR (First Time Right) data accuracy for products enter through the SFDC or the ERP


• Perform global new items within E-1, as needed, for APAC and EMEA


• Build new item set up process other Thermo Fisher business unit material, such as process liquids or RSD


• Build system accuracy and integrity of an item structure


• Load customer rebates/ contracts into ERP and update standard / list cost


• Process quotes for pricing changes / upload new sell price the TSS gives the customer


• Build and maintain customer item table maintenance - tie customer items (custom SKUs) to PCS distributor items Maintains Table


• Setup customer master file that includes ship to addresses and upload tax certificates


• Address customer inquiries and surveys


• Collaborate with customers and lead small, medium, or larger RFP (Request for Proposal) responses


• Build QBR prep for customers - populate pre-approved customer template with PCS data


• SFDC support for Sales - support projects (to translate) PCS processes into SFDC


• Build a process to resolve for possible issues that can impact performance

• Bachelor's Degree required, preferably in Business

• 3+ years relevant business experience: operations, supply chain, sales, or product management


• 3+ years of demonstrated role model leadership and people management


• Strong analytical, statistical, and process skills.


• Proficient with Microsoft Office (Word, Excel, PowerPoint)


• Proficient with business systems - ERP systems, CRM systems, workflow automation systems


• Experience improving or fully automating business processes

• Strong written. verbal communication and presentation skills


• Understanding of cGMP Quality Systems


• Knowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.