Content Optimization Specialist at Thermo Fisher Scientific in Austin, Texas

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Office



Job Description




What will you do?


As a Content Optimization Specialist, you will maintain and refine our knowledge management program, build and optimize AI-ready content, and mentor team members on effective strategies. Your daily activities will include conducting hands-on data analysis, reviewing and presenting findings on knowledge base content, and collaborating with cross-functional teams to harmonize knowledge creation. By collaborating with others to optimize content and identify new opportunities, you will ensure our knowledge base remains comprehensive and up-to-date, ultimately driving operational efficiency and customer satisfaction.



Responsibilities


Content Optimization

• Identify and implement content optimization opportunities, owning work and driving the work of others based on strategic needs and user feedback. Ensure our knowledge base remains relevant and valuable.


• Collaborate with and guide subject matter experts to better content.


• Drive strategies to ensure content is fit for purpose, including optimizing for AI.


• Supervise and analyze content quality. Communicate findings: highlight performance, areas for improvement, and value.


• Develop analysis to advise strategic decisions and demonstrate value.


• Use process improvement methodologies to drive continuous improvement in knowledge and content management practices, maintaining agility and responsiveness to changing needs.

Knowledge Management Support and Development

• Maintain and enhance the established knowledge management program, ensuring continuity and improvement.


• Provide ongoing training to collaborators, ensuring proficiency and awareness of updates.

Community Building & Teamwork

• Engage with subject matter experts and management to secure support for content strategies, content creation, and program initiatives.


• Establish relationships and communities that champion a knowledge-sharing environment.

Experience

• Required: 1-2 years of technical writing, knowledge writing or documentation


• Preferred: Experience with instrument or service documentation or any product support for scientific instruments


• Proven track record of managing multiple tasks and delivering results per plan

Knowledge, Skills, Abilities

• Understanding of Knowledge Centered Service methodologies, a plus


• Confident self-starter who can completely own the delivery of high value work products


• Ability to deliver results while working independently in a fast-paced environment


• Excellent interpersonal skills


• Experience with content or knowledge management systems


• Ability to communicate technical information to individuals in terms that can be understood in both technical and everyday terms.

Other Considerations

• Open to remote/work from home or site based.


• Willingness to work non-traditional hours to accommodate time zone differences of a global team


• Ability to travel as needed (domestic and international) - less than 10%

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