Chief Human Resources Officer at Westminster Services, Inc. in Orlando, Florida

Job Description:

Westminster Communities of Florida, a nationally recognized not-for-profit faith based organization, is searching for a Chief Human Resources Officer.  Westminster Communities of Florida is a national leader in senior living and dedicated to a Mission and ministry of service to older adults.  Founded in 1954, Westminster is a fiscally strong, not-for-profit organization serving more than 7,000 residents in Life Plan Communities and affordable Rental Retirement Communities. Our communities offer independent living, assisted living, nursing care, home care, pharmacy services, affordable housing for low-income seniors and more. We are a family of more than 2,500 team members who Work With Excellence, Serve With Heart.   

The CHRO directs strategy and policy relating to Human Resources and Compliance. This individual facilitates and directs management teams in HR matters, HR functions, and develops, interprets and implements policies and procedures according to federal and state laws and regulations. EOE, DFWP – “We honor those who have served.”

Responsibilities:

Statutory Compliance

• Ensures that all Westminster communities are in compliance with the organization’s compliance and employment related state, federal and accrediting agency guidelines, regulations and statutes (i.e. EEO statutes, DOL, AHCA regulations, workers compensation statutes, etc.).


• CHRO serves as the organization’s Compliance Officer.

Employment Practices Liability

• Represents and leads organization on all HR related legal matters, including EEOC, DOL, Workers’ Compensation, and discrimination claims.


• Serves on CSS quality improvement, compliance, and/or risk management committees. Provides for appropriate integration of quality improvement, compliance and risk issues into the CSS risk management committee reporting structure.


• Consults with senior leadership and administrators to determine risk management needs.


• Directs investigations of major adverse events and claims. Develops and maintains investigational procedures for the organization; assists as needed in post event investigations.

Recruitment and Retention

• Develops strategy and oversees programs to assist in the recruiting, hiring and retaining of personnel, such as Management Services office personnel, Executive Directors. Health Services Administrators and all community personnel.


• Serves as a consultant to all communities in the recruitment, hiring and retention of employees.


• Monitors turnover and retention rates in all Westminster communities and develop plans to positively impact them.

Compensation Administration

• Develop and monitor compensation strategy for all communities to ensure that all Westminster Communities have competitive salary programs and practices.

Benefits Administration

• Develops benefit strategy for organization


• Ensure that all communities are competitive and consistent in the administration of benefit programs. Continuously monitor the expense of the benefit plans.

Policies and Procedures

• Oversees current Human Resources Standards and Guidelines and Compliance manual for Management Services and all Westminster Communities.


• Ensure that all communities are adhering to established standards and guidelines by performing a routine audit program.

Training Programs

• Develops strategy for Leadership development, Management training, Supervisor training, career ladders, and annual training needs


• Ensures that a system is in place to address the needs of all communities for routine training programs to comply with appropriate state and federal regulations and internally identified needs, such as Legendary Service Training.

Employee Relations

• Ensures that Standards and Guidelines, Compensation Plans and Creating Legends Training Programs exist and are being consistently administered in all communities.

Required Skills and Abilities

• Thorough understanding of HR Standards and Guidelines at organization.


• Exceptional communication skills, writing skills, interpersonal skills, and ethical methodology.


• Ability to problem solve and conflict resolute.


• Excellent subject matter knowledge in employee benefits compliance and policies concerning FMLA, ADA reasonable accommodation, and handling of work-related injuries.


• Promotes/communicates Legendary Service and acts as a Legendary Service role model.


• Responsible for acting and responding in a professional manner.


• Completes special projects and supports the Chief Executive Officer on all major initiatives.


• Other duties as assigned by the Chief Executive Officer.

Qualifications:

EDUCATION

• B.A. or B.S., preferably in Health Care Administration with Human Resources emphasis.


• Masters Degree in HR preferred

EXPERIENCE, BASIC KNOWLEDGE AND ABILITIES

• 15+ years progressive HR leadership experience


• Knowledge of the basic principles and current practices of human resource management especially as it relates to federal, state and local law.


• Knowledge of health care administration and management.


• Senior Housing experience preferred


• Licensed Nursing Home Administrator preferred


• Computer literacy, especially familiar with word processing, spreadsheets, databases, and internet services.


• Act and respond in a professional manner, with an ability to cope with the emotional stress of this position.


• Current HR certification through SHRM or HRCI (SPHR or SCP).

Education

Required

• Bachelors or better

Licenses & Certifications

Required

• SPHR or SHRM-SCP Cert

See job description

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