UniqueSource is searching for a new team member to join our organization!
Overview
The District Manager is primarily responsible for providing support to the Photo License Centers throughout an assigned territory. This includes ensuring proper staffing as outlined and fulfilled by our members, auditing the performance of the Photo License Centers and submitting the findings to the Commonwealth of Pennsylvania (CWOPA), and making recommendations for program improvements to meet or exceed the expectations in our multi-year contract.
Territory
North Central West PA Region surrounds Berwick, Danville, Lewisburg, Monroeton, McElhattan, Wellsboro, Williamsport, Selinsgrove and other areas.
Required Education and Experience
High school diploma or equivalent.
Minimum 3 years of providing customer support or managing a customer support team.
Must have a valid driver’s license and clean driving record.
Preferred Education and Experience
Associate degree strongly preferred in social services, public service, business administration, training, or a related degree program.
Experience training or supporting professionals with disabilities.
Experience supporting a regional customer territory.
Experience working with state or federal offices.
Must have a valid driver’s license.
Additional Knowledge, Skills, and Abilities
In-depth knowledge of principles, procedures, and best practices in managing customer support teams and operations.
Strong business acumen with a broad understanding of fundamental business and management principles.
Ability to understand and evaluate the duties of PID subcontractor staff members.
Strong analytical, critical thinking, and problem-solving skills.
Ability to implement strategies and drive process improvement.
Ability to independently develop solutions to business challenges.
Strong project management skills.
Ability to work independently as well as set and manage a schedule that accomplishes the goals of assigned territory.
Ability to multi-task effectively while managing multiple projects, tasks, and concurrent deadlines.
Demonstrate exceptional attention to detail on following instructions from team members or partners including but not limited to managing communications, following project plans, and following up on customer issues.
Strong organizational and time management skills.
Excellent customer service skills.
Ability to be a service-oriented professional who takes ownership of issues, engages others as may be needed in pursuit of resolutions, and follows through to the closure of issues.
Excellent verbal and written communication skills.
Ability to facilitate effective meetings and presentations with staff members and clients.
Ability to interact with staff, partners, and the general public in a professional manner and follow through with requests.
High proficiency with use of an electronic CRM and database system.
Ability to recommend, use, adopt and implement technology to enhance overall business performance.
Strong proficiency with MS Office Suite, specifically MS Outlook, Excel, Word, and PowerPoint.
Ability to demonstrate proficiency in safe driving practices and following rules and laws to operate a motorized vehicle to perform various job-related functions and travel as workload demands.