Identify opportunities to improve dispute operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows
Coordinate with stakeholders for agreement changes/revisions
Coordinate with legal, compliance, business risk teams for agreement changes/revisions - ensuring changes are reflected within agreement disclosures and terms and conditions
Manage a few controls - one control needs to be operated twice a week
Looking for:
Disputes experience
Project management experience
Experience working with multiple stakeholders
Familiarity with Excel
Knowledge of banking regulations or some form of legal background