Posted in Other 7 days ago.
Type: Full-Time
Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email. This position is an excellent opportunity to learn all the Bank's products, services and work with all lines of business in support of resolutions in servicing our Customers.
RESPONSIBILITIES:
High School diploma or equivalent required. Bachelor's degree preferred
• Minimum of one (1) year of call center or banking experience, preferred
• Minimum of 1 year of professional Customer Service experience required
• Excellent verbal and written communication skills required
• Proficient in Microsoft Office products, computer skills in a Windows based environment, and the ability to quickly learn new systems required
• Ability to work in a structured fast-paced and ever-changing environment required
• Ability to independently utilize resources and tools provided
• Ability to maintain a professional demeanor and provide options in difficult situations required
• Ability to successfully maintain required performance standards (i.e., quality, attendance, promptness) required
• Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am – 5:00pm Saturday (rotating) required
• Active listening required
• Attention to detail while multi-tasking required
• Desire to build a career and grow with United Bank
KEY COMPETENCIES:
• Dependability, Attendance & Punctuality
• Customer Service focused
• Teamwork
• Computer skills
• Time Management
• Interpersonal Skills
• Communication Skills
Essential Functions:
• Sitting and speaking for extended periods of time
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse and other computer components and ability to use telephone equipment
• Ability to converse and exchange information with all levels of staff and customers
• Ability to observe, perceive, identify, and translate data
This job description is not intended to be all-inclusive, and the employee will also perform other duties as assigned. It is not an employment contract. United Bank reserves the right to modify job duties or job descriptions at any time.
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