Subrogation Recovery Adjuster at Crawford & Company in Muncie, Indiana

Job Description:

Subrogation Adjusters are responsible for the negotiation and recovery efforts of third-party property-casualty claims. The adjuster will enter direct negotiations with insurance carriers, contractors, plaintiff and defense attorneys, self-insureds, uninsured, and municipalities. Claims handled are complex and require a strong understanding of theories of liability and recovery practices and activities.

• 4-year bachelor's degree preferred


• 3+ years handling personal auto claims, exhibiting property-casualty or subrogation experience


• Excellent written and verbal communications skills, with the ability to assess and negotiate liability and damages.


• Proficient use of MS Office applications and PDF documents.


• Decisive and organized, with strong organizational skills.


• Adapts to occasional high-pressure situations


• Familiarity with claims-handling procedures

• Researches, documents and recaps coverage and loss information; could include comprehensive and complex calls


• Communicates over the phone to ensure understanding of reports and documents


• Performs an evaluation of the loss to determine potential total losses using established procedures


• Interprets statutes and case laws to build a strong case for coverage and liability.


• Files subrogation claims in Arbitration Forums with persuasive arguments


• Provides prompt, friendly, courteous, accurate, and helpful service including information about the claim handling process, claim number, name of adjuster, and general questions about existing claims


• Effectively follows appropriate process for assignment of claims to adjusters.


• Contacts customers, insureds, claimants, attorneys or others to obtain or clarify information.


• Performs other various duties as assigned.