Tax Consulting Advisor at ADP in Tempe, Arizona

Posted in Other 15 days ago.





Job Description:

ADP is hiring a Tax Consulting Advisor for our client facing Tax Navigation Center in the HRO - Comprehensive Services Organization.



Be part of a dynamic and growing organization where you will be a part of a NEW Tier I Tax Team, the Tax Navigation Center. This team is responsible for the inbound call flow and serve as the front line to answer client's employer related tax questions. As a Tax Consulting Advisor, you will be responsible for providing Tier I tax support to our clients and internal associates to help them navigate the complexity of the following areas: tax filing/deposits, tax account status, business changes, filing discrepancies, missing IDs, missing authorization forms, agency notices, out-of-balances, late original filings, and navigating our tax systems (SmartCompliance, iReports, etc).



A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos



Ready to #MakeYourMark? Apply now!


To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos



In this ROLE you will be responsible for:



  • Receiving inbound calls from clients and/or service associates that are tax related including but not limited to:



  • Agency Notices - Status Inquires & assisting clients with navigation to upload in system

  • Reports - Copy Requests (941, 940, State, Locals)

  • Tax Invoice Inquiries

  • Tax Jurisdiction Statuses

  • SmartCompliance - Navigations, General Access, Reporting, Basic Questions



  • Ensuring all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.

  • Providing tax services expertise to clients, internal associates and other partner departments as needed to address client related tax issues.

  • Reviewing, interpreting, and assisting in a proactive manner the research of initial employer tax related questions which may impact client's quarterly and annual tax filing.

  • Serve as an embedded resource for Service reps on client-level tax issues.

  • Collaborate with partner departments to improve processes relevant to client and employee-level payroll tax.

  • Partner with Management to identify and develop training documents to address knowledge gaps.

  • Mentor new Tax Consultant Specialists on your team as to process, research, improved efficiency & effectiveness, and improved customer service.

  • Proactive communicate regarding any tax related escalations in concert with your team, or other Tax and/or Amendment Teams.

  • Coordinate with internal departments to ensure client satisfaction.

  • Performs other related duties as assigned.


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