We are seeking an experienced and customer-focused Service Manager to oversee our service operations. The Service Manager will be responsible for leading the service team, ensuring exceptional customer satisfaction, managing service-related budgets, and implementing strategies to enhance service quality and efficiency. This role requires a combination of leadership, problem-solving, and technical knowledge to deliver outstanding support to customers.
Key Responsibilities
Supervise, train, and motivate the service team, ensuring high performance and professional growth.
Monitor staff performance and provide constructive feedback, coaching, and development plans.
Oversee day-to-day service operations, ensuring compliance with company standards and policies.
Ensure a high level of customer satisfaction by managing service inquiries and resolving complaints promptly.
Serve as the primary point of contact for escalated customer issues and ensure timely resolutions.
Track key financial metrics and report regularly to senior management.
Stay updated on industry best practices, emerging technologies, and customer service trends.
Ensure the team adheres to all relevant safety and compliance regulations.
Conduct regular safety training and audits to maintain a safe working environment.
Required Qualifications
Bachelor's degree in Business Administration, Management, or a related field (or equivalent work experience).
4+ years of experience in service management or a related leadership role.
Strong leadership and team management abilities.
Excellent communication, negotiation, and problem-solving skills.
Proficiency in using service management software and tools.
Proven ability to manage budgets, track KPIs, and meet financial targets.
A customer-centric mindset with the ability to handle escalations professionally.