Phlebotomy Supervisor at Partner's Healthcare in Westwood, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Responsible for overall supervision of the BWH Ambulatory Phlebotomy staff under the guidance of the Phlebotomy Manager. Oversees the work of the Phlebotomy Team making certain all areas under his/her responsibility are covered and all policies and procedures are adhered to. Performs all functions of a phlebotomist.


Principle Duties and Responsibilities:
1.Provides on-site daily supervision, making certain there is necessary staffing coverage. Monitors operations to ensure timely and efficient service. Reports and resolves issues appropriately.


2. Plans and organizes the schedules of the Ambulatory Phlebotomy staff:
a. Develops absenteeism back-up procedure and maintains adequate back-up schedule filling in absences in person if no other personnel are available.
b. Assists Manager with implementation of the hospital FMLA, sick and vacation policies; giving priority to department needs.
c. Monitors unscheduled absences and tardiness in accordance with hospital Policies and procedures and reports issues to Manager.


3. Assists the Manager with planning and organizing the duties and responsibilities of the Ambulatory Phlebotomy staff: Implements procedures in accordance with hospital policies and procedures and reports issues of non-compliance to the Phlebotomy Manager.


4. Assists Manager with Media Lab by reviewing yearly and ensuring staff sign off once a year.


5. Assists Manager with hand hygiene audits and ensuring the phlebotomists are completing them monthly.


6.Communicates hospital and department policies, procedures, and other appropriate information to the phlebotomy staff. Holds regularly scheduled meetings and provides staff and Manager with documentation for ease of reference. Works to promote and improve staff communication, teamwork and employee relations. Notifies Manager of issues requiring attention.


7. Notifies the Phlebotomy Manager, in capacity as phlebotomy liaison to other hospital departments, of all reported problems or new procedure requests. Assists with problem resolution and implementation of new procedures as directed.


6. Responsible for maintaining and monitoring workload statistics for ambulatory practices.
a. Provides monthly volume reports for each practice.
b. Monitors staff productivity and provides feedback.
c. Makes suggestions for workflow improvements to the Phlebotomy Manager and works with staff as necessary to improve productivity.


7. Under the direction of the Manager, coordinates the off-site phlebotomy program for phlebotomy services to physician offices and patient service centers (PSC).
a. Works with practice managers and physicians to arrange phlebotomy schedules and find the appropriate personnel to staff the sites. Serves as the liaison to the practices for resolving any phlebotomy related issues.
b. Maintains coverage for all scheduled hours.
c. Responsible for training the off-site staff and cross-training ambulatory phlebotomy staff for coverage.
d. Conducts regular scheduled meetings with physician office staff to ensure phlebotomy services are excellent.


8.Responsible for knowledge of the Mass. Department of Public Health requirements for off-site phlebotomy services/collection stations.
a. Responsible for ensuring all standards are met prior to inspection. Phlebotomy collection stations are monitored for compliance. Makes every attempt to be present during inspections.
b. Works with the staff to maintain requisition forms, temperature charts, and other information required by regulatory agencies.
c. Responsible for monthly visits to each practice/PSC and completion of visit forms. Maintains a log of all visit data.


9. Responsible for ordering and maintaining an appropriate level of inventory and supplies. Delegates as appropriate. Monitors usage and reports on issues.


10. Keeps up to date on new procedures. Participates in developing and evaluating new methods, equipment, and/or procedures as necessary. Responsible for arranging in-service education to make the staff aware of new procedures and other hospital departmental needs.


11.Assists Manager with the hiring, counseling and performance improvement process, following established laboratory and hospital guidelines.


12. Assists Manager with the performance evaluation process, following established laboratory and hospital guidelines. Responsible for providing the Manager with timely and accurate annual performance review drafts for the outpatient phlebotomy staff.


13.Responsible for timely and accurate payroll functions. Provides monthly overtime and/or temporary staff usage reports to Manager.


14.Responsible for ensuring that all phlebotomists complete annual in-services, safety training, continuing education and other forms of documentation as mandated by hospital policy. Responsible for providing timely and accurate documentation of all HR standards to Director for personnel files.


15. Possesses a thorough knowledge of Epic, Sunquest and Collection Manager. Provides training and competency assessment for new staff. Notifies the Manager and Client Services Manager of all hardware/software issues and provides support for resolution. Works with team leaders to ensure that all specimens are received in the laboratory.


16. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory policies and procedures.


17.Follows all safety and infection control guidelines.


18. Performs all other duties as required.



Qualifications

• High School diploma required.


• Phlebotomy certificate preferred (graduate of a phlebotomy training program or schooling)


• Phlebotomy certification preferred (ASCP, ASPT)


• Minimum of three years of phlebotomy experience required.


• One to two years of concurrent supervisory experience preferred

Skills/Abilities/Competencies:

• Must possess interpersonal skills to interact effectively with physicians, nurses, laboratory personnel, departmental supervisors/head nurses, administrators and phlebotomy staff.


• Must be able to perform as a senior team member providing direction and guidance to less experienced phlebotomists.


• Knowledge of the anatomy and physiology of veins and neonates' heels.


• Knowledge and practice of proper aseptic technique necessary to prevent injury to self and patients.


• Knowledge to select appropriate tube for test and order of tube draw.


• Must have competency in computer software tools, including word-processing, spreadsheets, and databases.


• Must have the ability to promote a spirit of professionalism, excellence in customer service, and excellence in performance among the staff.

Working Conditions:

• Extremely busy department.


• Must be able to navigate all areas of the hospital.


• Hazardous exposure to infectious bloods and body fluids.

Additional Job Details (if applicable)



Physical Requirements

• Standing Frequently (34-66%)


• Walking Frequently (34-66%)


• Sitting Occasionally (3-33%)


• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)


• Carrying Frequently (34-66%) 20lbs - 35lbs


• Pushing Occasionally (3-33%)


• Pulling Occasionally (3-33%)


• Climbing Rarely (Less than 2%)


• Balancing Frequently (34-66%)


• Stooping Occasionally (3-33%)


• Kneeling Occasionally (3-33%)


• Crouching Occasionally (3-33%)


• Crawling Rarely (Less than 2%)


• Reaching Frequently (34-66%)


• Gross Manipulation (Handling) Frequently (34-66%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


100 Brigham Way



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now