Lip Lab Lead - Wharf DC at Kendo Brands in Washington, Washington DC

Job Description:

Job Description

Position: Lip Lab Lead

Status: Full-Time Reports To: Store Manager

Location: 20 District Square SW, Washington, DC 20024

About Lip Lab: Lip Lab is more than just a lipstick store; it's an experience. We're passionate about creating a fun, inclusive environment where guests can express themselves through custom, high-quality lip products.

The salary range for this position is $19.00 - $21.00 PLUS TIPS per hour based upon store location. Offered salary is dependent upon experience and location.

The Role: As a Lip Lab Lead, you'll play a pivotal role in ensuring exceptional guest experiences, team development, and operational efficiency. You'll balance a variety of responsibilities, including:

• Guest Experience:





• Providing top-notch customer service, including welcoming guests, confirming reservations, hosting parties, and addressing concerns.


• Managing the appointment booking process, ensuring smooth operations and guest satisfaction.


• Creating a positive and energetic atmosphere that encourages creativity and self-expression.





• Team Leadership:





• Leading and motivating a team of Color Experts to deliver exceptional service.


• Providing effective onboarding and ongoing training to ensure team members are well-equipped.


• Coaching and developing team members to reach their full potential.


• Monitoring team performance and implementing strategies to improve results.





• Operations:





• Overseeing daily store operations, including opening and closing procedures, cash handling, and inventory management.


• Ensuring compliance with company policies, procedures, and safety standards.


• Managing store supplies and inventory to optimize stock levels and minimize waste.


• Troubleshooting technical issues and implementing solutions to maintain operational efficiency.

What We're Looking For:

• 1+ years of experience demonstrating strong leadership abilities and interpersonal skills


• Excellent communication and problem-solving abilities


• 2+ years' experience in retail, hospitality, or a related field.


• Passion for customer service and a positive attitude


• Ability to multitask and prioritize tasks effectively


• Strong organizational and time management skills


• Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word


• Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.

What We Offer:

• Competitive pay and tips


• Comprehensive benefits package


• Paid time off and holidays


• Employee discounts


• Opportunities for career growth and development


• A fun and supportive work environment

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!

Apply Now