Onsite Support Technician at The Judge Group Inc. in SENATOBIA, Mississippi

Job Description:

Location: Senatobia, MS

Salary: $20.00 USD Hourly - $25.00 USD Hourly

Description: Our client is currently seeking an Onsite Support Technician



Required Skills:

• Two to three (2-3) years providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Ticketing system experiences such as service now
• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installing and troubleshooting desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand support under instruction-based activities at sites.
• Skilled in desk-side support and PC break/fix including basic administration of Windows O/S. Basic Mac O/S support may need to be provided by certain FTEs.

Responsibilities:

• On-Site Support Services will be provided by Supplier Personnel who will have a business level knowledge of written/spoken English and local language.
• Lead Supplier prefers, where commercially practical, that the 'Subcontractor' use technicians with an Associate's Degree in Electronics and CompTIA A+ Certification.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, and firewalls, all under 'Smart Hands' capability which is primarily Hands & Legs support and only guided by L2 Team.
• Scaling heights or climbing ladders, roofs, etc will be out of the scope of the OSS team.
• Good written, and oral communication skills and good people management skills with clients and management.
• All onsite engineers will adhere to workplace health and safety policy as agreed with the customer.
• All onsite engineers will adhere to workplace access control standards.
• OSS dispatch & Scheduled Visit site support is Hands & Feet Support. This team will governed by a Central team from the Lead supplier.


• Onsite support engineers will be supported by regional leads from Local Customers, who will act as a point of escalation for the respective region as per the support matrix provided.

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Contact: ssameer@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now