Unemployment Insurance Representative at Equifax Inc. in Hilliard, Ohio

Job Description:

As an Unemployment Claims Specialist you will be tasked with receiving, analyzing and building claims for states and Unemployment Insurance Consultants.

What you'll do

• Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy.
• Determine best course of response to send to client for request based on SLA's with clients, state instructed deadlines and internal practices.
• Consult with state adjudicators to provide timely and accurate information on claims and questionnaires.
• Answer phone calls and provide responses to state agencies on needed information regarding claims filed.
• Construct information requests from state agencies to go directly to clients.
• Adhere to all state regulations and guidelines.
• Address questions, concerns or issues with internal teams and escalate as needed.
• Work as a team with Unemployment Insurance Consultants to ensure accurate and necessary information is provided to states on behalf of clients and documented properly for auditing purposes.
• Testify in unemployment hearings regarding timeliness of claim responses.
• Ensures work is accurate and complete, processed timely and free from errors for auditing purposes.

What experience you need

• Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.
• Experience dealing with dated material and/or strict adherence to deadlines
• Excellent analytical skills, problem solving and decision making abilities
• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
• Ability to type 35 WPM
• You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.

• Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
• Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook