IT Field Engineer at Pyramid Consulting, Inc. in Queens, New York

Job Description:

Job Details


Immediate need for a talented IT Field Engineer. This is a 12+ Months Contract opportunity with long-term potential and is located in Jamaica, NY (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-50969

Pay Range: $27.36 - $28.36/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
• Builds positive relationships with customers
• Ability to use a ladder

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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