Account Manager at Healthplanone in Trumbull, Connecticut

Job Description:

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.



The Account Manager will assist in the development, expansion, and maintenance of HPOne's client relationships to achieve customer retention and growth. They will serve as the client advocate and advisor, deepening customer relationships through meaningful daily interactions.



Duties/Responsibilities:

• Ensure effective facilitation, coordination, development, implementation, and execution of the client program


• Provide consultative support to assist client in meeting business goals


• Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors


• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives


• Offer solutions to enhance client performance and expand the services provided by HPOne


• Conduct daily/regular internal operational meetings to review performance


• Maintain a working knowledge of the entire call center operation as well as project operation


• Work with quality assurance to ensure consistency in call evaluations


• Manage change management process for assigned client


• Resolve conflicts and provide solutions to clients in a timely manner


• Performs other related duties as assigned

• Bachelor's Degree in Marketing or relevant concentration


• 3 years of experience in a client facing account management or client services role


• Ability to solve complex problems in a customer-facing role


• Discipline and organization to manage multiple priorities simultaneously


• Strong relationship management skills, both internally and externally


• Strength in gaining consensus across a multidisciplinary team (internal & external partners, client)


• Proven ability to understand customer data and make recommendations to operations/client based on analytics


• Excellent verbal, written and Microsoft Outlook skills


• Strong experience in creating and presenting customer presentations


• High level of integrity, judgment and follow through


• Strong attention to detail

• Experience in a business-to-business customer environment with health plans or within healthcare

• Prolonged periods of sitting at a desk and working on a computer, typically in an office environment (constant noise, fluorescent overhead lighting)


• Ability to travel 25%