Server at Royal Sonesta San Juan in Carolina, Puerto Rico

Job Description:

Job Description Summary

The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment

• Must be able work in a fast-paced environment.


• Majority of work takes place indoors.


• Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.


• Frequent bending, kneeling and reaching.


• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.


• Must be flexible to work variable shifts (days, nights, overnights).


• Ten to twelve hour shifts sometimes required.

Education and Experience

• Two years of experience as a server in full service restaurant preferred - preferably in a fine dining establishment.


• High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests' questions and requests.

• Demonstrate complete knowledge of the food and beverage menu.

• Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.


• Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.

• Periodically check-in with tables to ensure guests' expectations are being met and exceeded.


• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.


• Complete all closing duties and reports as assigned.

• Adhere to established safety and sanitation guidelines.


• Adhere to uniform and grooming standards.

Perform other duties or projects as requested by management

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Paid Funeral Leave


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Referral Incentive


• Doctor Clinic


• Sick Incentive


• Development Programs


• Milestone (Years of Service) Incentive


• Employee Cafeteria


• Company Paid Life Insurance


• Company Paid Short-Term and Long-Term Disability Insurance


• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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