Customer Success Manager at Verisk in Oakbrook Terrace, Illinois

Job Description:

Through relationships and deep account knowledge, and with a consultive approach, the CSM brings higher value to their customers, helping them work smarter through Verisk Marketing Solutions' ("VMS") product and service solutions.

This position reports to the Director of Customer Success, and requires periodic travel to customer sites, industry conferences, and to attend meetings/training.

NOTE: This role is fully remote.

Manage an Enterprise book-of-business

• Develop deep relationships with executive-level and operational contacts, and document needs and organizational priorities.


• Earn the role of trusted adviser by demonstrating a thorough understanding of VMS's solutions and matching these solutions to customer needs.


• Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to further prove ROI and create interest in other core VMS products into the account.


• Consistently monitor product adoption trends and provide guidance accordingly to achieve maximum ROI for our customers.


• Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments.


• Possess a thorough understanding of competitor's products and services and can distinguish us from the competition


• Make recommendations for new marketing or product opportunities


• Maintain knowledge and awareness of key industry trends and best practices.

• Provide renewal forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines.


• Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities which create high impact and return on investment for the account base through the increased use of VMS solutions.


• Monitor volume analysis and trending, renewals, pricing, and all elements related to customer satisfaction and retention to ensure revenue growth


• Manage accounts and contacts through Salesforce.com, record contact and maintain high quality content

• Collaborate with internal teams: product management, analytics, business intelligence, support, finance


• Effectively coordinate internal resources to drive towards customer success outcomes as well as to support solution design, proposal development, pricing, implementation of solutions


• Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities


• All other duties assigned

• 5 years' proven experience in book-of-business management, especially with complex,


• analytic, information-based solutions and large enterprise accounts


• You thrive in an entrepreneurial environment where innovation, speed of decision making and execution is critical to success


• Experience in leading strategic business relationships with customers; strong consultative sale and negotiation skills


• Exceptional customer orientation and collaboration skills; willingness to go above and beyond to deliver results


• Ability to adjust approach to effectively interact with partners at all organizational levels


• Ability to confidently make decisions and escalate issues and decisions when appropriate


• Excellent organizational skills with strong attention to detail, efficient time management and ability to prioritize work effectively


• Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency


• Capacity to anticipate, identify, and solve critical problems


• Willingness to travel


• Strong technology skills, understanding of the importance of data in workflows, familiarity with BI tools required.


• Bachelor's degree

• An understanding of how various industries utilize marketing data and analytics solutions


• Experience in B2C industry verticals such as: MarTech/AdTech, Insurance, Automotive, Financial a plus

#LI-Remote

About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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