Physician Services Secretary, 40 hrs - East Sandwich at Partner's Healthcare in Sandwich, Massachusetts

Job Description:

Site: Rehabilitation Hospital of the Cape and Islands Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Physician Services Secretary
Full-Time, 40 hours
Location: East Sandwich


Provide administrative support for the Spaulding Cape Cod Outpatient Physician Clinic. Perform all activities associated with the daily operations of the clinic including scheduling, registration, coordination of diagnostic testing and specialty consults.
- Responds to calls from patients, doctor's offices, case managers, and insurance companies, in a professional manner. Accurately communicates accurate messages as needed.
- Patients are scheduled for initial evaluation, follow up and injection procedures according to department standards.
- Instructions are clearly communicated to patient.
- Patients are greeted during check in and the registration, insurance verification and co-pay functions are completed. Physicians are notified of patient arrival.
- External clinical information and diagnostics are obtained for all appointments and uploaded to EMR in accordance with department standards.
- Monitor all incoming referrals, correspondence, test results and process according to department standards.
- Coordinate external specialty consults and diagnostic testing. Obtain insurance authorizations for these appointments.
- Insurance approvals and documentation are recorded in the EMR in accordance with department standards.
- Clinic charges are reviewed for accuracy and routed to billing service.
- Customer service delivery is carried out to achieve stated goals.
- Additional department, organization, or network activities are completed per established objectives.
- SRN Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld


Education/Degree
- High school graduate required.
- Associates degree preferred


Experience
- Two years' experience in a medical/physician's office setting and/or experience with insurance benefits preferred.



Qualifications


Qualifications and Experience Education/Degree


Required: High school graduate.


Preferred: Associates degree preferred


Experience


Preferred - Two years' experience in a medical/physician's office setting and/or experience with insurance benefits preferred.


Skills (Specific learned activity gained through training (e.g. computer skills, keyboarding, presentation, CPR, ACLS, etc.)


Required - Computer proficiency required. Microsoft office applications preferred with ability to learn new software.


Preferred - Highly developed communications and interpersonal skills, working with diverse population. - Work independently, be self-directed and contribute as a member of a team. - Anticipates challenges and develops and implements strategies for addressing them. - High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations. - Attention to detail.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


311 Service Road



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Rehabilitation Hospital of the Cape and Islands Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.