Key ResponsibilitiesPatient Billing Support: Answer inbound calls and respond to patient inquiries regarding billing statements, outstanding balances, and payment options. Explain insurance benefits, deductible applications, and patient responsibility for DME services. Investigate and resolve billing discrepancies or disputes in a timely manner.Payment Processing & Account Management: Process patient payments via credit card, check, or online payment portals. Set up and manage patient payment plans following company policies. Document all patient interactions and payment arrangements in the billing system. Generate and send patient billing statements as needed. Place outbound patient collection calls on delinquent accounts. Insurance & Claims Coordination: Collaborate with the insurance verification and billing teams to clarify coverage, denied claims, and payment applications. Assist patients in understanding Explanation of Benefits (EOBs) and out-of-pocket costs. Escalate complex insurance-related issues to the appropriate department for resolution.Customer Service & Compliance: Maintain a professional and compassionate approach when handling patient concerns. Follow HIPAA regulations and company policies to safeguard patient information. Identify and report any payment or account irregularities to management.Qualifications & Requirements High school diploma or GED required, Associates degree in healthcare administration or related field preferred. 12 years of experience in medical billing, patient account services, or customer service (DME experience preferred). Knowledge of medical billing codes, insurance policies, and EOB interpretation. Excellent communication and problem-solving abilities. Proficiency in medical billing software and Microsoft Office (Excel, Word, Outlook). Strong attention to detail and ability to multitask in a fast-paced environment.Benefits Competitive salary and performance-based incentives. Health, dental, and vision insurance. Paid time off (PTO) and holidays. 401(k) with company match. Career growth opportunities within the company.Join our team and help patients navigate their billing experience with confidence and ease! recblid 3kmfec45qb9b60ujrj41dlk628fz85