Join Our Team as a Custom Hearth Sales & Service Associate!
Are you passionate about home improvement and delivering exceptional customer experiences? Do you thrive in a dynamic, customer-focused environment? If so, we want you to join our team!
At Alber's Fireplaces in Green Brook, NJ, we're more than just a retail business; we provide tailored solutions that help our clients achieve their hearth improvement and new fireplace goals. Our commitment to deep industry knowledge and superior customer service has fostered strong client relationships and driven our company's growth. We're seeking a dedicated and skilled Custom Hearth Sales & Service (CHS&S) Associate to be a key brand ambassador, building and maintaining meaningful client connections both in-store and in the field.
About the Role:
As a CHS&S Associate, you'll be the crucial link between our sales, service, and installation teams, ensuring seamless customer experiences. You'll play a vital role in showroom sales, in-home consultations, builder engagement, and providing clear service communication. Your expertise will be essential in measuring custom products and developing tailored solutions, requiring a strong foundation in hearth product technology, construction, and home improvement. As a skilled salesperson, you'll drive revenue through expert consultations and market development, while prioritizing post-sales support to build lasting client relationships.
Key Responsibilities:
Sales & Consultation:
Provide expert product selection and technical advice.
Drive sales through customer engagement, product demonstrations, and design/installation guidance.
Develop new leads and expand customer base.
Customer Service & Support:
Deliver outstanding customer service and build lasting relationships.
Address customer inquiries and resolve service issues.
Conduct in-home and on-site consultations, including measurements and installation advice.
Provide post-sales support.
Technical Expertise & Collaboration:
Serve as a technical resource for customers and staff.
Collaborate with builders and installers on project execution.
Maintain up-to-date product knowledge.
Operational & Administrative:
Manage financial transactions and process payments.
Document sales and service activities.
Assist with inventory management.
Maintain a safe and secure showroom.
Qualifications:
Strong communication and interpersonal skills.
Knowledge of home improvement and construction.
Sales experience in a high-ticket retail environment.
Proficiency in MS Office and POS systems.
Reliable transportation and a valid driver's license.
Showroom sales experience, sales training, and marketing knowledge are highly desirable.
Work Hours:
Tuesday-Saturday: 8:30 AM - 5:00 PM
SEASONAL (October 1-December 31) - Sunday: 11:30 AM - 4:00 PM - Closed (January 1st - September 30th)
Flexibility is required during peak seasons.
Unpaid breaks include a 1/2-hour lunch.
Holidays:
Paid holidays: Thanksgiving, Christmas Day, and New Year's Day.
Other holidays are paid if they fall on a scheduled workday.
Benefits:
Competitive Compensation.
Opportunities for growth and development.
A supportive and collaborative work environment.
To Apply:
Please submit your resume and cover letter to gary@albersfireplaces or application link.