Service Supervisor at Holt of California in Pleasant Grove, California

Job Description:

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE CA.

QUALIFICATIONS REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES 

• Coordinate with shop on daily shop operations and work assignments.


• Communicate status of all work in process with foreperson, leads, and customers.


• Monitor work in process with shop to meet labor hours and parts estimates.


• Work with PSSR’s on estimates and quotes ensuring all parts and labor are accurate.


• Work with Service Manager on large repair estimates considering all available variables.


• Must assist TC with technical issues and/or problems while assisting with any manufacturer questions and/or issues.


• Provide technical support as required.


• Responsible for controlling operating costs including chargeable time, policy, rework, and other shop expenses.

• Responsible for maintaining less than fifty percent chargeable time

• Evaluate skills level of shop trainees and work with foreperson on shop jobs to meet skill level and trainee step process.

• Responsible for evaluating all employees


• Must work with ThinkBig students on apprentice rotations

• Provide back-up support to service dispatch and field technicians.


• Work with Service Manager on:

• Working conditions


• Efficiency by evaluating work practices


• Safety goals and safety incentive programs


• Plans on how to motivate employees


• Strategy Planning for




• Present Information as needed at monthly meetings




• Budgeting process

• Interpret the following Company policies and procedures to employee:

• Responsible to adhere to all Safety Policies & Procedures 


• Employment Policies & Procedures


• Warranty & Rework Policies


• Shop Policies & Procedures

• Responsible for Customer Satisfaction.


• Some driving may be required.


• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the Service department.  Supervisor will carry out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws.  Responsibilities include interview, hiring and training employees; planning, assigning, and directing work; appraising, performance, rewarding and disciplining employees, addressing complaints and resolving problems.

SKILLS

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.


• Ability to write service reports.


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.


• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND/OR EXPERIENCE

High school or GED; and/or five years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear.  The employee is frequently required to stand.  The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. 

The noise level in the work environment is usually loud.

COMPENSATION

Pay Range: $75,000 -$90,000  Annually

Pay Range Dependent on Knowledge, Skills, and Ability.

WHY WORK FOR HOLT OF CALIFORNIA?

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Apply at www.holtca.com

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

Privacy Policy

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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