Intern - Digital Patient Experience Delivery Team at Partner's Healthcare in Somerville, Massachusetts

Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
The Opportunity:


The Digital Intern, Digital Patient Experience (DPX) Delivery will report to the Senior Manager, DPX Delivery Projects. This role will work closely with program managers on the team to help implement digital technologies that contribute to improving the digital patient experience and executing the broader organizational strategy. The Digital Intern will learn and use standard methodology, tools, and documentation.


Summary of Responsibilities:


The Digital Patient Experience team partners closely with various leaders in the organization to address key patient experience goals, including improving access to care, enabling digital self -service, improving engagement and unifying the overall experience as they enter our healthcare system.


The Digital intern will partner with a program manager to assist in current projects underway, including:


- Attending team meetings and assisting with meeting notes and capturing action items
-Updating project documentation based on decisions or updates
-Organizing project folders with updated documentation
-Helping with project planning as needed
-Providing input to presentations or status reports as needed


The Digital intern will learn about standard project methodologies and processes. The intern will gain a better understanding of some key business processes and workflows in which the technology will impact. There will be many opportunities to collaborate with other Digital teams as well.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Qualifications



Education Requirements:

• High School Diploma or Equivalent required


• Currently enrolled in College courses related field

Knowledge, Skills and Abilities

• Must be reliable and punctual.


• Excellent management skills.


• Exceptional verbal and written communication skills.


• Ability to take and follow direction.


• Willingness to learn.

Schedule requirements:

• This internship will be June 2nd - August 8th 2025.


• M-F Hybrid role includes onsite at MGB local sites and Assembly Row.


• Remote Working days require stable, quiet, secure working area that is HIPAA compliant


• Onsite events are planned ahead, working days onsite weekly vary for department needs, must be flexible.

Additional Job Details (if applicable)



Remote Type


Hybrid



Work Location


399 Revolution Drive



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now