Technical Support Analyst at Franz Family Bakery in Vancouver, Washington

Job Description:

United States Bakery

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. US Bakery requests priority referrals of Protected Veterans for this job opening, and all other externally posted company employment opportunities.

Technical Support Analyst
Job Category: Information Technology
Requisition Number: TECHN001828
Posted: Mar 13, 2025
Full-Time
Vancouver, WA 98661, USA
Job Details

Description

Are you ‘bread’ for success?

Come make $ dough $ with us!

Franz Family Bakery was founded in 1906 in the Pacific Northwest and has become one of country’s most successful bakeries. We produce a variety of baked products, marketed under a wide range of premium labels, all made with quality ingredients and a superior baking process. We employ over 4,000 employees and distribute our products in Alaska, Idaho, California, Utah, Montana, Oregon, and Washington.

Take your career to the next level and join our exciting team. Franz offers employees excellent benefits including:

• Competitive Wages
  • $26.00 - $30.00
• Comprehensive Healthcare
  • 100% employer paid premiums for employee and all eligible dependents
• Growth and Development Opportunities
• Generous Holiday and Vacation
• Pension and Retirement funds
• 50% Discount on Franz Products

Primary Duties and Responsibilities:

• Provide technical support for computer systems, software, and hardware through Teams, Email, and Phone.
• Understand ticket lifecycle to properly prioritize and escalate support tickets as applicable.
• Utilize problem solving skills and technical knowledge to effectively understand incoming issues for proper triage.
• Deliver professional and warm customer service support both verbally and in writing.
• Be a team player by maintaining clear, open, and proactive communication with all co-workers.
• Update and maintain knowledge base articles.
• Monitor and address system failures and network issues.
• Manage internal assets and ensure accurate inventory records.
• Configure, install, and perform physical repairs on computers, printers, and peripherals.
• Handle the shipping, tracking, and retrieval of IT equipment.
• Support user access management and security requests.
• Assist in IT projects and collaborate effectively with team members.
• Participate in an on-call rotation.
• Adhere to and follow the Company’s Core Values.
• In-office role, located in Vancouver, WA
• Other duties as assigned.

Preferred Education and Experience:

• High school diploma or GED is required.
• 2+ years of experience in call center, technical troubleshooting, technical support, and/or Bachelor’s degree in a related field is preferred.
• Must have demonstrated experience of providing high levels of customer support.
• Must be proficient and have strong computer knowledge of Microsoft Office Suite and Microsoft operating systems. Exposure to Office 365/Microsoft products and Apple products is preferred.
• Must be proficient in supporting Mobile devices including cellphones, tablets, Laptops.
• Exposure to ERP systems preferred (especially direct experience with Microsoft Navision).
• Exposure to Citrix environment highly desired.
• Experience with diagnostic tools such as Powershell, Event Viewer, WinRE.
• Understanding of Microsoft Access.
• Manage and configure user access.

Critical Skills and Expertise:

• Ability to work in a fast-paced environment.
• Strong attention to detail and ability to understand the business environment to effectively problem solve.
• Must have a sense of urgency be self-motivated and maintain a high level of confidentiality.
• Must have a positive attitude and work well in a team environment.
• Customer service oriented.
• Professionalism and patience in stressful situations.
• Excellent verbal and written communication skills.
• Explain technical issues professionally and friendly.

Equal employment opportunity, including veterans and individuals with disabilities.

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