PHARMACY OPERATIONS SUPERVISOR at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health


Sub-Division: Hospital


Req ID: 22926



Schedule: Full Time


Shift: Varied (Days/Evenings)


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status


Exempt




Job Role Summary


The Pharmacy Operations Supervisor serves as an essential member of the healthcare team through contributions to daily pharmacy operations and staff supervision. The Pharmacy Operations Supervisor provides oversight of overall pharmacy operations, including work performed by pharmacists and pharmacy technicians, aiding in optimal department workflows focused on efficiency and safety. Additionally, the Pharmacy Operations Supervisor contributes expertise to the medication use process inclusive of order verification, product preparation, drug dispensing, and clinical review.




Essential Functions and Responsibilities

• Performs all duties with a focus on safety, recognizing that safety is our top priority; evaluates compliance with established medication safety procedures; offers suggestions to improve medication safety based on best practice; routinely documents medication errors; serves as a change agent, promoting an environment with a constant focus on medication safety
• Performs the following clinical skills: consistently performs clinical duties through thorough review of relevant information in patient medical records; consistently resolves, documents, and communicates appropriate clinical concerns; aids in the development of patient-specific pharmacotherapy plans considerate of patient, disease state, and available medical literature; provides information concerning medications to prescribers, nurses, other health professionals patients, and their representatives; assists with formulary management; adheres to drug use criteria
• Performs the following technical skills: accurately enters orders into the electronic health record and ensures medications are correctly prepared and labeled prior to dispensing; oversees preparation of medications; understands departmental workflows; offers and implements suggestions to improve quality and efficiency; understands and consistently utilizes all department and health-system information systems; serves as a resource for all others in the department in this regard
• Performs the following supervisory skills: supervises and directs pharmacists and pharmacy technicians; monitors the daily operations of pharmacy area; organizes, deploys, and redeploys staff to maintain workflow; ensures efficient use of downtime; ensures documentation of system problems and employee performance, as needed; follows all steps involved in progressive disciplinary action, including, investigation, documentation, human resource consultation, management consultation, preparation of reprimand documents, delivery of reprimand, and appropriate follow up after discipline is issued; interviews candidates for open positions, assists in hiring decisions, and completes all appropriate paperwork to complete process; serves as a liaison between staff and managers; acts as manager in absence of manager; analyzes and adapts to changes in volume and staffing; educates and trains staff to ensure compliance with established policies and procedures; monitors staff training progress and recommends follow-up, as needed
• Maintains responsibility for regulatory compliance, to include the following: performs controlled substance accountability duties; ensures 100% timely completion of ward inspections; ensures constant state of readiness, and suggests and implements process improvement; consistently maintains compliance with all policies and procedures
• Participates and/or leads meetings at the direction of the Pharmacy Manager; remains up to date on departmental processes by attending staff meetings, reviewing meeting minutes, and reading email communications
• Works with a sense of urgency to assist customers and encourages the same sense of urgency in others; resolves crisis situations in a calm, constructive, and professional manner
• Works collaboratively with multidisciplinary team members to provide patient-centered care; anticipates service needs and proactively resolves issues
• Encourages a teamwork environment through the following: positive staff morale by developing and maintaining working relationships with all Pharmacy team members; fosters an environment of accountability with fellow pharmacists and technicians
• Remains informed of developments in area of expertise through review of professional literature, attendance at professional organization meetings, and completion of continuing education

Job Requirements


• Doctor of Pharmacy (PharmD) degree or Bachelor of Science in Pharmacy required
• Licenses/Certification required: Licensure in the State of Indiana or Licensure eligible (until licensure, pharmacy duties are limited, no dispensing functions)
• Completion of a PGY1 pharmacy practice residency or a minimum of five years full-time experience in pharmacy with experience in distribution of medications for pediatric, adolescent, adult, and geriatric patients preferred
• Previous experience in a hospital/clinic pharmacy preferred with experience in distribution of medication for pediatric, adolescent, adult and geriatric patients required
• Certification through the Board of Pharmacy Specialties preferred
• Participates in continuing education activities and in the activities of local, state, and national pharmaceutical associations




Knowledge, Skills & Abilities


• Knowledge of medication classes, pharmaceutical terminology, abbreviations, symbols; knowledge of manufacturing, packaging, and labeling of drug products, use of pharmaceutical instruments and equipment; knowledge of metric system/mathematical calculations; knowledge of regulatory standards related to non-sterile compounding, sterile compounding, and hazardous drugs


Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.



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