The Bishop Hotel is an all-suite, historic, boutique property located downtown Port Townsend, WA. We are seeking a dynamic and experienced General Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong background in the hospitality industry, particularly in hotel management and casual to fine dining environments. This role requires exceptional leadership skills, a commitment to customer service excellence, and the ability to manage a diverse team effectively. Our General Manager will be responsible for ensuring the smooth operation of all hotel departments, enhancing guest satisfaction, and driving revenue growth.
Duties
Lead and manage all hotel departments, ensuring high standards of service and guest satisfaction.
Oversee front desk operations, including check-in/check-out processes and phone systems management.
Develop and implement strategies to enhance guest relations and improve overall service quality.
Manage human resources functions, including hiring, training, and performance evaluations of staff members.
Monitor financial performance, budgets, and inventory management to ensure operational efficiency.
Maintain compliance with health and safety regulations while promoting a safe environment for guests and employees.
Collaborate with marketing team to promote the hotel's services and special events effectively.
Address guest complaints or concerns promptly to ensure a positive resolution.
Foster a culture of teamwork, professionalism, and high morale among staff members.
Qualifications
Proven experience in hospitality management or hotel management roles.
Strong leadership skills with the ability to inspire and motivate a diverse team.
Excellent phone etiquette and communication skills.
Demonstrated expertise in guest relations with a focus on customer service excellence.
Familiarity with front desk operations and relevant software systems is essential.
Strong organizational skills with attention to detail in managing multiple tasks effectively.
Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our employees. We look forward to welcoming a dedicated Hotel General Manager who shares our commitment to excellence in hospitality.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Evening shift
Holidays
Morning shift
Nights as needed
Ability to Commute:
Port Townsend, WA 98368 (Required)
Ability to Relocate:
Port Townsend, WA 98368: Relocate before starting work (Required)