The IT Technical Specialist provides in-depth technical expertise & direction in the development and support of client area application systems/programming requirements and processes (e.g. new, enhancements or maintenance), in the preparation of application system specifications, and in the development, testing, and implementation of efficient, cost-effective application solutions. Individual contributor with comprehensive knowledge in of SAP-OTC (SAP Sales and Distribution, Pricing, Intercompany Billing, Shipping, Logistics, Transportation, Order Fulfillment, and FSCM)
Ability to coordinate with external partners and suppliers. Ability to lead Requirements gathering workshops for project scoping and estimate. Ability to execute highly complex or specialized projects Global projects. Adapts precedent and may make significant departures from traditional approaches to develop solutions.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for technical configuration/code review/solution testing, user training, hypercare support.
Serve as technical expert or lead projects/programs and technical staff to develop, test and implement significant new solutions. Improvements or devise new approaches to problems at the division/business unit.
Conduct investigation activity/research and give technical advice to the adoption or integration of new technologies and their business impact. Review, validate & enhance design, conduct performance monitoring and capacity planning; install, test and upgrade releases and associated products.
Evaluate & recommend new software, utilities, and tools. In specialized systems (i.e. SAP) effectively set options to change the way the program works (configuration responsibilities). Responsible for all project documentation delivery (Change request, testing, system validation)
Required:
Degree in IT and/or complimentary business degree. Work Experience - At least 10-13 years of experience in SAP OTC process areas, preferably in the health care industry.
Prior management experience. Problem determination (experience in root cause analysis) and problem resolution skills.
Strong collaboration and partnering skills.
Strong verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to senior leaders. Knowledge of business environment, service requirements and culture.
Process skills: an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels.
Ability to accomplish results through others particularly by establishing relationships.
Ability to be firm but fair about operational deliverables.