Job Description:
Coventry
Medical Services Support Specialist
US--Remote
Job ID: 25-17712
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
Location: Remote
Pay: $20/hour
Schedule: Two shifts available:
- 8:00 AM - 5:00 PM (Eastern Time)
- 9:00 AM - 6:00 PM (Eastern Time)
Job Overview: We are seeking a detail-oriented and customer-focused Medical Services Support Specialist to join our clinical team. This role is responsible for managing inbound calls, faxes, and emails to process orders for various medical services and equipment for injured workers. The ideal candidate will have excellent communication skills, be comfortable in a call center environment, and have a background in healthcare or medical office settings.
Key Responsibilities:
- Answer inbound calls to process orders for medical services and equipment (e.g., home health, wheelchairs, physical medicine services)
- Manage fax line and dedicated email inbox for incoming requests
- Perform order triage and prioritization
- Make outbound calls as necessary
- Provide administrative support, including data entry and document verification
- Communicate effectively with providers and clients via phone and email
- Process high-volume, transaction-oriented assignments efficiently
- Adhere to contractual guidelines and company policies
Qualifications
Qualifications:
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1- 3 years’ experience in a call center environment required
- 1- 3 years’ experience performing data entry and typing required
- 1-3 years’ experience in a medical/healthcare, worker’s compensation, or insurance field preferred
- Excellent verbal and written communication abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Basic computer skills and familiarity with office software
- Strong attention to detail and accuracy
Salary:
Equal employment opportunity, including veterans and individuals with disabilities.
PI265641502
Salary:
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