Customer Service Representative per diem at Partner's Healthcare in Newton, Massachusetts

Job Description:

Site: Newton-Wellesley Hospital


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Summary
Facilitates the relationship between companies and their clients


Essential Functions
Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.


Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.


Meet all production, quality, and adherence standards.


Attend all required training classes.


Elevate issues to next level of supervision, as appropriate.


Maintain accurate records, including timekeeping records.


Required for All Jobs
Performs other duties as assigned


Complies with all policies and standards


Does this position require Patient Care (indirect/direct)? No



Qualifications



Education



High School Diploma or Equivalent required


Can this role accept experience in lieu of a degree? No



Experience



customer service experience 0-1 year preferred



Knowledge, Skills & Abilities



Proven customer support experience or experience as a client service representative.


Track record of over-achieving quota.


Strong phone contact handling skills and active listening.


Familiarity with CRM systems and practices.


Customer orientation and ability to adapt/respond to different types of characters.


Excellent communication and presentation skills.


Ability to multitask, prioritize, and manage time effectively.



Additional Job Details (if applicable)



Physical Requirements



Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)



Remote Type


Onsite



Work Location


2014 Washington Street



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


Newton-Wellesley Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.