Conference Concierge at Davidson Hospitality Group in Adairsville, Georgia

Job Description:

Property Description



Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.



Overview



Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.To provide five-star service to all guests and potential guests at all times. The Conference Concierge is proactive in establishing and fulfilling guest's needs in an effort to achieve 100% guest satisfaction as a premiere resort destination..



Responsibilities

• Maintains complete knowledge of all resort features, room types, numbers/names, meeting room, spa/wellness center, dress code, ambiance, appointments, amenities, and locations of other departments.


• Ensures highest level of guest service, resulting in increased productivity and guest satisfactions.


• Knowledge of amenities, top selections, hours of operations, pricing, and industry trends.


• Appropriately matches selections with guest's needs.


• Read various trade publications to maintain familiarity with hospitality activities.


• Stays current on locations of restaurants, food concepts, menu price range, hours of operation, local events and attractions.


• Schedules daily group activities.


• Coordinates guest requests with designated vendors to include reservations, transportation, babysitting services, and similar matters.


• Furnishes information on street directions, entertainment events, movies, restaurants, and sightseeing opportunities.


• Assists guests with transportation connections.


• Provide business services such as faxing, and photocopying.


• Executes administrative duties as required.


• Assists guest with luggage.


• Places orders and coordinates delivery of amenities to designated guest rooms.


• Accept guest telephoned complaints and routes to appropriate hotel personnel.


• Completes confirmation cards and delivers to guest upon completion of each arrangement coordinated for guest.


• Relays accurate directions to guests' desired destination within resort and distributes map with highlighted routes.


• Relays weekly events sheet detailing special activities and events within the Resort to guests.


• Performs courtesy call to resort guests.


• Receive and deliver all incoming and outgoing packages.


• Provides information and assists guests when requested or directs inquiries to appropriate resort personnel.


• Maintains and organizes work area.


• Assists Front Office as needed.


• Trains on and executes all applicable Standard Operating Procedures,


• Responds to security and fire safety in accordance with resort procedures.


• Other duties as assigned.

Qualifications

• Secondary diploma is required. College experience is an asset but not required.


• Must have 3+ years of experience in front office/guest services areas.

Benefits



Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation


Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Apply Now