Alphasource is hiring a seasoned customer service expert to join its industry leading customer service team. With over 100 years of continuous operating experience, the Company is scaling to meet increased demand, and implementing systems to cater to an increasingly diverse customer base. This role will involve frequent communication across Alphasource's sales, warehouse and business operations teams. Check out our new Website here: www.alphasourceintl.com.
Description:
Alphasource is a family-owned, Philadelphia-based manufacturer and distributor of safety products and services for the power generation, aerospace, healthcare and construction industries. We are an industry-leading 100+ year young company headquartered in Philadelphia, PA with customers located in thirty countries who continues to enjoy growth and success as we focus on providing our customers with innovative solutions for our industrial, plant maintenance and safety supplies needs. We have an immediate opening for a conscientious and dedicated customer service professional. This position is responsible for answering customer service inquiries, order processing, coordinating shipping, and other office-related duties.
Key Responsibilities:
Satisfy customer requests, receive and process orders, respond to pricing inquiries
Submit invoices, update in-house computer system with new customer and supplier data
Perform fulfillment quality assurance checks
Support order status update requests
Maintain supplier relationships and submit Requests for Quote
Submit purchase orders
Customer/Tradeshow Event planning
Oversee maintenance of paperwork and records associated with repeat orders
Requirements:
The ideal candidate will have previous customer service and administrative experience, preferably with a shipping or manufacturing company. Excellent communication, organizational and computer skills are required. Must be a motivated self-starter, possess a "whatever it takes" attitude, and be willing to work in a dynamic, fast paced environment.
Qualifications of the right individual:
Willing to get hands dirty-this is more than a desk job
Proficient in Excel, Microsoft word, Outlook applications, with general understanding of business functions: entering orders, updating inventory, coordinating shipping deliveries and pickups
Experience working directly with customers
Self-starter, careful note taker and willingness to prioritize and follow through with multiple tasks each day
Eye towards continuous process improvements
Willingness to learn new industries and processes
Benefits:
Competitive Salary
Year-End Incentive Bonus (Based on Company Performance and Individual Performance)
Company sponsored Health and Dental Insurance + Company 401K Match
Opportunity to grow with the organization and communicate/lead initiatives that will shape the future of the Company