Customer Service Specialist at Alphasource in Philadelphia, Pennsylvania

Posted in Other 1 day ago.

Type: full-time





Job Description:

Alphasource is hiring a seasoned customer service expert to join its industry leading customer service team. With over 100 years of continuous operating experience, the Company is scaling to meet increased demand, and implementing systems to cater to an increasingly diverse customer base. This role will involve frequent communication across Alphasource's sales, warehouse and business operations teams. Check out our new Website here: www.alphasourceintl.com.

Description:

Alphasource is a family-owned, Philadelphia-based manufacturer and distributor of safety products and services for the power generation, aerospace, healthcare and construction industries. We are an industry-leading 100+ year young company headquartered in Philadelphia, PA with customers located in thirty countries who continues to enjoy growth and success as we focus on providing our customers with innovative solutions for our industrial, plant maintenance and safety supplies needs. We have an immediate opening for a conscientious and dedicated customer service professional. This position is responsible for answering customer service inquiries, order processing, coordinating shipping, and other office-related duties.

Key Responsibilities:
  • Satisfy customer requests, receive and process orders, respond to pricing inquiries
  • Submit invoices, update in-house computer system with new customer and supplier data
  • Perform fulfillment quality assurance checks
  • Support order status update requests
  • Maintain supplier relationships and submit Requests for Quote
  • Submit purchase orders
  • Customer/Tradeshow Event planning
  • Oversee maintenance of paperwork and records associated with repeat orders

Requirements:

The ideal candidate will have previous customer service and administrative experience, preferably with a shipping or manufacturing company. Excellent communication, organizational and computer skills are required. Must be a motivated self-starter, possess a "whatever it takes" attitude, and be willing to work in a dynamic, fast paced environment.

Qualifications of the right individual:
  • Willing to get hands dirty-this is more than a desk job
  • Proficient in Excel, Microsoft word, Outlook applications, with general understanding of business functions: entering orders, updating inventory, coordinating shipping deliveries and pickups
  • Experience working directly with customers
  • Self-starter, careful note taker and willingness to prioritize and follow through with multiple tasks each day
  • Eye towards continuous process improvements
  • Willingness to learn new industries and processes

Benefits:
  • Competitive Salary
  • Year-End Incentive Bonus (Based on Company Performance and Individual Performance)
  • Company sponsored Health and Dental Insurance + Company 401K Match
  • Opportunity to grow with the organization and communicate/lead initiatives that will shape the future of the Company
  • Company Happy Hours and team Bonding Events
  • Tradeshow travel to far-flung destinations

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