Are you passionate about luxury home textiles/rugs and exceptional customer service? Rosemary Hallgarten LLC, is seeking a Customer Service Lead for our Rug Division!
As a leader in handmade, high-end home textiles, Rosemary Hallgarten is dedicated to offering the interior design community exquisite, custom luxury textiles while preserving the artistry of skilled artisans worldwide. We are looking for an experienced customer service professional to elevate our rug division.
Key Responsibilities:
? Generate quotes for custom rugs, fabric, and accessory orders
? Input new custom orders into our ERP system
? Develop and maintain strong relationships with showroom partners
? Act as the primary contact for inquiries about rug measures, installations, and templates
? Review and approve all rug images before shipment from the mill
What We're Looking For:
?? 3+ years of proven customer service experience in custom rugs
?? Highly organized and detail-oriented with the ability to manage multiple projects
?? Self-motivated with outstanding communication and problem-solving skills
?? Strong prioritization skills and a passion for learning
?? Experience with an ERP system is a plus
Benefits:
???? Competitive salary
???? Health, dental, and vision insurance
???? 401(k) with company match
???? Paid time off (PTO)
Join our dynamic, fast-growing team and be part of an organization that values passion, authenticity, and innovation. Apply today