PC Technician at Pegasus Knowledge Solutions, Inc. in Evanston, Illinois

Posted in Other 3 days ago.

Type: full-time





Job Description:

Title : PC Technician (Level 1 and 2)

Location : Evanston, IL

Duration : 6 months

Key Responsibilities:
  • Provide first-level technical support to customers in person at the help desk.
  • Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
  • Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
  • Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
  • Escalate complex issues to higher-level support or specialized teams, as necessary.
  • Maintain and update documentation related to support processes and common issues.
  • Educate customers on basic IT practices and self-service options.
  • Ensure a high level of customer satisfaction by providing friendly and efficient service.

If interested , kindly share me your resume at vmishra@pksi.com
More jobs in Evanston, Illinois

General Business
about 16 hours ago

Food 4 Less
$15.75 - $17.30 per hour
General Business
about 18 hours ago

Food 4 Less
$15.75 - $17.30 per hour
Health Care
about 18 hours ago

Vituity
More jobs in Other

Other
10 minutes ago

JAS Forwarding (usa), Inc.
Other
10 minutes ago

JAS Forwarding (usa), Inc.
Other
22 minutes ago

Clarios, LLC
$100,000.00 per year