PC Technician at Pegasus Knowledge Solutions, Inc. in Evanston, Illinois

Job Description:

Title : PC Technician (Level 1 and 2)

Location : Evanston, IL

Duration : 6 months

Key Responsibilities:

• Provide first-level technical support to customers in person at the help desk.
• Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
• Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
• Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
• Escalate complex issues to higher-level support or specialized teams, as necessary.
• Maintain and update documentation related to support processes and common issues.
• Educate customers on basic IT practices and self-service options.
• Ensure a high level of customer satisfaction by providing friendly and efficient service.

If interested , kindly share me your resume at vmishra@pksi.com Apply Now