SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
Job Description
POSITION SUMMARY
The Sr. Client Service Delivery Specialist provides office support, This role is responsible for directly coordinating SGS consumer products testing, inspection, factory audit, and other services both domestically and globally. This role focuses more on larger clients.
JOB FUNCTIONS
Receive service requests from clients, sales, and account management teams for the local and global operations
Ensure proper documentation and order processing
Opens orders and quotations in Systems
Set up new accounts, issue credits and rebills as required
Communicate client order concerns to the client, Sales, and Account Management teams as required by account SOP or other defined client requirements
Meet assigned account and team revenue goals and key performance indicators (KPIs), on assigned accounts, as defined by management
Pursue each outstanding client need (open quotations, service requests, etc.) until closed
Identify and respond to client inquiries/needs via phone and email
Process paperwork for a new client set up0Notify client of missing paperwork or prepayment
Notify Sales, Account Management Team, and Clients of service delivery delays
Work in conjunction with Account Management Team for onboarding of vendors to Program Accounts
Escalates non-routine orders, inquiries, or service delays concerns or issues to Client Service Manager for resolution
Coordinates invoicing
Adheres to internal standards, policies, and procedures
Performs other duties as assigned
Qualifications
Education & Experience
Bachelor's Degree
3 years global client services experience in the following areas Laboratory, Technical, Business, Shipping, or Project Management
OR equivalent combination of education and experience
Creative thinking skills for problem-solving to address customer requirements and expectations within project deadlines
Ability to establish effective working and team relationships with internal and external stakeholders in a collaborative manner
Highly motivated, dependable, and detail-oriented with a proven ability to generate a high level of customer satisfaction
Microsoft Office (Word, Excel, PowerPoint) - advanced user level proficiency and knowledge of web-based databases required
Additional Information
Benefits
Competitive salary.
Comprehensive health, dental, and vision insurance for full time employees.
Retirement savings plan.
Continuous professional development and training opportunities.
A dynamic, collaborative work environment.
Access to cutting-edge cryptographic technology and tools.
Physical Demands of the Job
Stand: Occasionally
Move or traverse: Frequently
Sit: Constantly
Use hands: Constantly
Reach with hands and arms: Occasionally
Climb or balance: Occasionally
Stoop, kneel, crouch or crawl: Occasionally
Talk/hear: Constantly
Taste/Smell: Occasionally
Lift/carry/push or pull: Occasionally 30 lbs
Additional information
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.